Update firmware or else you have a faulty formatter
This could be several things. But most are firmware related
Unplug it from the network and power it off, then on. Does it come to ready? If it does there's a bad print job on someone's computer. Or less likely the network port is bad. Clear out all print jobs on the network then submit a new print job. If it prints, great, if it codes again, clear it and try from a different computer.
if you're printing from a Mac can probably get away with updating firmware or changing the PPD for the printer.
if its windows printing I would replace the formatter board. If you have one lying around you could try plugging in a jet direct card and seeing what it does, but I wouldn't order a jetdirect card, I'd replace the formatter.
SOURCE: 49.c02 service error message on HP laserjet 4100
General printer error. Unplug the power cord for 10 seconds.
SOURCE: Service Error
The 49 series errors are firmware errors, you may need a new formatter pcb.
Testimonial: "thanks for the additional detail, great information. "
SOURCE: HP Laserjet 2420dn will not print and is
Does the error display when printing a particular job, or anything that you print? If you have extra memory installed, remove it. Power up and try again. If it won't clear replace the formatter
SOURCE: A problem with HP Laserjet 2420
X PRINTER ERROR A firmware error occurred 1. Press CANCEL JOB to clear the print job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try printing a job from a different software application. If the job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or print job, contact the software vendor for assistance.) 4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time, making sure to turn the printer off and back on as you install each device. 10. Replace a DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all cables that connect the printer to the network or computer. 12. If the error persists, replace the firmware DIMM. 13. Replace the formatter. This error is usually caused by a bad formatter board.
11,756 views
Usually answered in minutes!
A couple things that may help. Unplug for an hour and then plug it in. After that go into settings and turn off IPV6, Appletalk and, if it has option, RAM disk. The IPv6 by itself should do it, but the other 2 are just in case.
×