First check with the sound driver if they have any issues. GoTo Device management (Click start-->Run--> devmgmt.msc) you should have something for sound and video. check if you have any symbols beside it. If there's problem with the driver then you might see a yellow exclamation mark or red X mark. If you want to restore the sound drivers google search for the sound drivers along with the laptop model number. You will find drivers for it and then you can install it without any issues. Let me know if you need any help, Will be happy to help you out. You can mail me @ [email protected]
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