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There is a smalll white part below the spool called a "lever". This is likely in need of replacement. Call Black and Decker at 800-544-6986 with your Model No, and Date Code (stamped on the trimmer itself near where the extension cord plugs in). If it is still under warranty they will send you the replacement part - if not, I loooked it up and it's less than $3 for the part itself.
I bought the electric grasshog trimmer. Worst investment I ever made on Garden supplies. The line is completely gong within ten feet of trimming. I've used it four times and gone through twenty spools. In the trash now.
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