Try pulling the rope slowly until the starter engages the flywheel (you should feel when it engages) then give a good pull to start the engine. Don't give the rope a quick hard pull in one motion. You will probably need to do this three or four times before the engine starts. Of course push the primer button the number of times called for in your engine instructions before trying to start the engine. If you still don't think the starter is engaging the flywheel if would take it back where you bought it if it's new.
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