The first answer Katherine correct one with one exception; you do not have a problem in the defrost system because you are getting water from the defrost. You may have a clogged (and now frozen) drain, or a faulty defrost heater which supposed to keep the drain from freezing up.
Defrost the drain with hot water and make sure to test running water through the drain down to the drain pan. If it freezes after you cleaned it, replace the DRAIN heater only.
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To avoid risk of electrical shock, severe personal injury or death; disconnect power to unit before servicing, unless
testing requires power. Discharge capacitor through a 10,000 ohm resistor before handling. Wires removed during
disassembly must be placed on the correct terminals to ensure proper grounding and polarization.
Here are the instructions from the manual below.
1. Open door and remove all storage buckets.
2. Remove toe grille.
NOTE: Shut off water supply before performing Step 3.
Have a bucket ready to catch spillage from tube.
3. Loosen water-tube clamp screw. Loosen plastic
water-tube union nut. Pull water tube away from
union nut and through tube clamp.
4. Remove screw that mounts door closure to top
surface of bottom hinge.
5. Close door.
6. Remove screw holding top hinge cover in place.
Remove top-hinge cover.
7. Unplug wiring harness connectors. Remove ground
screw and ground wire from top hinge.
8. Remove top hinge and hinge bushing. Pull hinge and
bushing off wiring harness.
NOTE: Hinge shim is glued to top of cabinet and must
be left in place.
9. Lift door about 3 inches to bring lower hinge bushing
up, off hinge pin.
10. Set bottom edge of door on protective pad. Remove
hinge pin (with door-closure tab) from bottom hinge
bracket.
11. Reverse procedure to rehang door.
For plastic tubing click HERE
and for a simple snap on coupling I want you to call to insure you get the correct size and snap on union.
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