SOURCE: Unit Runs (fan and condenser) but no water?
By condenser I assume you mean the compressor is running. Is there ice forming on the front coil?
SOURCE: comfort-aire Dehumidifier bhd-651
Most likely the fan motor is broke. I have seen several units with bad fan motors.
SOURCE: comfort-aire model bhd501b unit comes on then
I've had to strap several buckets on with bungie cords; they shake some and the bucket full sensor thinks the bucket has been removed.
SOURCE: The humidifier runs but there is never any water
If this is a refrigerant based humidifier with a compressor in it, you may be low on refrigerant or have a refrigerant leak.
SOURCE: new unit, try using in basement. nothing happen,
If you trying to remove humidity, the setting or percentage of humidity to you want to remove should be set low. it's actually the humidity that will be left in the air. In the Hot Summer months, you want lower humidity, as opposed to the Winter months, when you want higher humidity.
"Plastic cup inside the bucket" - that's got me stumped. But, I suspect, it may be a float valve to turn the unit off, once the bucket reaches the full level. The water enters the bucket through a drain tube or hole from inside the dehumidifier, above the bucket.
By best advice, since this is a new unit, that you recently purchased, is read the Owners Manual/User Guide and become thoroughly familiar with the proper operation of your Dehumidifier, as well as how to properly maintain it. As, they aren't maintenance free.
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