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The Ice Reservoir has a release botton at the back of the reservoir. The button must be pushed down at which time you can lift from the back and remove the ice reservoir. You can download the operating instructions for your machine here:
When mine did that I just put in less ice the next time and I experimented to see how much liquid to add. Once I did the 2nd and 3rd batches of drinks I got the hang of it.
I did the same thing. Order parts at thegourmetdepotco.com -- This problem is caused when you put the rubber gasket underneath the blade instead of above it. This causes two problems: 1. It lifts the teeth on the jar away from the teeth on the drive gear, which can grind down and break off the teeth, and 2. If the drive gear contacts the rubber gasket, it will melt the rim of the drive gear. In the future, to reassemble the jar after cleaning, first put the rubber gasket on the jar, then the blade, lastly screw on the base ring.
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