The lower shaft doesn't seem to be grabbing the head to make it spin.
SOURCE: Troy Bilt 4 cycle weed eater - trimmer head doesn't spin
rotate attatchment head slightly while inserting driveshaft
SOURCE: Ryobi weed eater head won't spin
Sounds like the clutch has taken a long trip south. If the clutch pads are not wore out, try some wd40 on the pad hinges.
SOURCE: The head will not spin on Troy Built weed eatter
sounds like your flex cable has taken a trip south. Pull the shaft off the head and take a look at the flex cable. If flex cable is ok, they your clutch is defective.
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