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Please power on your laptop, when windows is startup, then see your right hand down corner of windows where time display, click on the battery icon to display the status of battery.
the tip of your charge maybe defective try to move it up and down so that you will the tip of the charger has its problem or the charging port then let the technician repair it
I think that model # refers to the Aspire V5-571 check the Acer site http://www.acer.com.au/ac/en/AU/content/drivers select from product list under ultra thin Aspire V5-571
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