Hiya,
It sounds like you need to adjust the head height on your mixer.
I have added a link below for our help page on adjusting your mixers head height.
https://www.youtube.com/watch?v=bmg8SVldZbs
I hope this helps you :)
Try lowering the bowl by removing the pad below the base of the bowl.
SOURCE: beaters don't reach the bottom of the bowl
There is an adjuster on the model I own - the KSM50... It is a tiny little silver screw at the base of the motor between the screws that mount the bowl mover to the stand. Screwing to the left makes the bowl lower and turning to the right makes the bowl higher. I just adjusted mine. Note - just a slight turn can make a difference, but my screw was SO TIGHT- I had to ask my husband to do it. Plus, it is located in a difficult area for some screwdrivers to fit into. He got mine to budge and now my clearance of beater to bowl ratio is perfect.
:) Hope it works for ya,
SOURCE: Kitchenaid beater rubs bottom of the bowl
Your beater to bowl clearance has come out of alignment. This can happen naturally over time and with normal use of the appliance. This is something you may correct from home using a flathead screwdriver.
Unplug the mixer, with the bowl and flat beater removed. Tilt the mixing head back as far as the machine will allow. In the exposed hinge, behind where the bowl would normally sit, you will see a 3/8 screw exposed. Turn this screw half a turn counterclockwise (to your left) in order to raise the flat beater from the bottom of the bowl.
This may take a few attempts until the beater is clearing the bottom of the bowl again. If the adjustment screw will no longer turn, do not force it. It is only designed to move so far to make the appropriate adjustment.
Be cautious. Raising the flat beater too high may leave dry ingredients at the bottom of the bowl.
If further information is needed, I would advise you to contact Kitchenaid Customer Service. They may walk through this adjustment through you over the phone and can look into ordering replacement beaters for you also.
Their toll-free telephone number is 1-800-541-6390.
SOURCE: Beater rubs bottom of mixing bowl.
JOE:You don’t say if you have a ‘tilt-head’or a ‘bowl-lift' mixer, but you can easily download a PDF version of your Owners Manual from the KA website (http://www.kitchenaid.com/flash.cmd?/#/page/home).Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number (in your case, use KSM90P)and select the last file listed that appear under Owners Manuals:KSM90PSWW0.pdf (2930.74 KB)and save that file to your PC.You’ll need to have Adobe Reader to be able to open it. Turn to Page 11 and you will find the instructions for adjusting the mixer head height.I have extracted the instructions below:
Beater to Bowl Clearance
Your mixer is adjusted at the factory so that the flat beaterjust clears the bottom of the bowl. If for any reason, the flat beater hits thebottom of the bowl or is too far away from the bowl, clearance
Tilt-Head models
• Unplug mixer.
• Lift motor head.
• Turn screw (A) SLIGHTLY counter clockwise (left) to raise flat beater or clockwise (right) to lower flat beater.
• Make adjustment with flat beater, so it just clears surface of bowl.
If you over adjust the screw, the bowl lock lever may not lock into place.
Bowl-Lift models
• Unplug mixer.
• Place bowl lift handle in down position.
• Turn screw (B) SLIGHTLY counter clockwise (left) to raise flat beater and clockwise (right) to lower flat beater.
•Make adjustments with flat beater, so it just clears surface of bowl.
I hope this helps! –Howard, Burke, VA
If this solution has helped you, please rate it, thanks!.hslincoln
Testimonial: "Thanks to this answer, I was able to fix the problem in about five minutes. I am very grateful. Joe McCutchen"
SOURCE: mixer head is loose
I assume you mean that the top half of the mixer, above the pivot pin, moves with respect to the lower half of the mixer, the stand part. There is a pin on which the top half pivots which becomes loose.
Turn the mixer over and look up where the pin goes through the two pieces. There is a screw there which secures the pin. Tap the pin into position and tighten the screw.
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