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If you buy a similar model from the same manufacturer, you can leave the sink fittings in place. Unplug the power and disconnect the waste pipe. Undo the bayonet fitting securing the waste disposal unit to the sink fitting. Fit new unit to sink fitting, reconnect waste pipe and power. Run the unit with plenty of water to check for leaks. Job done.
The two drains are connected, but below the disposal. Likely if it's not draining down, you still have a clog, and the person the "cleared" the drain didn't.
It should have come with a Allen wrench. Be sure it is off. Insert it in the bottom into the center hole. Move it back and forth several times until it frees up. Remove wrench and try, you may have to do this several times. Also be sure the unit is reset before turning on. If it does nothing nor makes nay noise it is probably tripped.
Does the other side of the sink drain? Are you sure it's the disposal thats plugged? If the disposal is plugged you can turn it on and plunge it a few times and see if that makes a difference.
can you turn it on for me? I would like to see and hear whats going on to better help diagnose, more than likely the "blade" that spins has detached from the disposal motor assembly or the "blade" my be caught/stuck in place, to resolve this issue. Unplug the disposal(should be plugged in under the sink)Grab a bucket to place under sink to catch waterremove the sink pipe assembly+disposal (remove the disposal)the water should drain into the bucket from the sink.remove and clean the disposal trap, looking for obstructions while you do so.after cleaning and searching for obstruction, reassemble the unit as it was making sure to reinstall all washers, guards and bolts, after you reassemble the unit plug it back in and test it, if you get the same results then there may be a strong possibility the unit suffers from a defect or damage in which case you may need to replace the whole unit or just part it all depends... good luck... more question just ask
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