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Posted on Jun 12, 2009

FlipShare software won't install

The FlipShare software stopped working, it froze on the splash screen and quit. I unintstalled it and tried to reinstall from my Flip Mino HD. It gives the following errors:

"There is a problem with this windows installer package. A script is required for this install to complete could not be run. Contact your support personnel or package vendor."

I clikc "OK" and then get:

"it seems that you have an incomplete or corrupt installation. Please use Add/Remove Programs to uninstall previous version."

The program isn't listed in Add/Remove programs. I deleted the program files from C:\Programs and scanned my registry and deleted any references to FlipShare. Still the same issue.

Contacted Flip support and they told me it's a problem with Windows and to take it up with them.... Funny, because I can install ANYTHING else with no problem. Windows/Microsoft says it's a FlipShare problem. Either way I can't use the software and am screwed.

  • ms65442 Jul 08, 2009

    I have tried the DL from their site, same problem. Sorry I didn't put that in my original description of the problem.

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  • Posted on Jul 08, 2009
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I had the same problem when plugging my Flip into the USB port. Kept saying a file was corrupted. I went to the Pure Digital Technologies website and downloaded the upgrade/program directly and it installed fine. You might try that if you already haven't.

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Dear Suzie,

Thank you for contacting us.

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6. Once FlipShare 5.6 has fully installed, launch the program

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Should the issue persist, please do not hesitate to contact us again so we may further troubleshoot.


Thank you,
Flip Video Support
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