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hassan khalil Posted on Mar 07, 2014
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Turn off Suddenly

When i put my hand behind the video output it turn off suddenly please told me why becouse of i move it it well turn off so i cant do any thing with it i cant move it :)

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justwinwin

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  • Dell Master 788 Answers
  • Posted on Mar 07, 2014
justwinwin
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Does the battery hold any charge? Also, please check the screw near the video port; is it lose? If it is lose, then please tighten it. For now, if you would move this laptop, please do not touch that area (the video port and its surrounding).

Testimonial: "no every think is fine i saw the screw and i tried to check on it but nothing the same problem if i touch it it turn of suddenly"

  • 4 more comments 
  • justwinwin Mar 08, 2014

    Does the vga port wiggles/shaky/lose? Does it have 2 screws on it?

  • hassan khalil
    hassan khalil Mar 08, 2014

    just one screw but theres no place to put another one

  • justwinwin Mar 10, 2014

    Please cover the screw with a tape (and test it).

  • justwinwin Mar 10, 2014

    Please take a photo of the video output area (video port, screw and the charging port)

  • hassan khalil
    hassan khalil Mar 15, 2014

    i got the screw and the battery hold charge and everything is fine from outside but if i touch it it turn off immediately

  • justwinwin Mar 15, 2014

    You need to disassemble this laptop to check the solder condition behind the DC jack and VGA port.

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