Kenmore HE2 Plus Front Load Washer Logo
Posted on Jun 10, 2009
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Door won't unlock

Add a garment light is on. I followed the troubleshooting suggestions in booklet, but nothing is working.

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  • Master 15,935 Answers
  • Posted on Sep 18, 2010
Anonymous
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It appears your timer/main controller/CCU has failed in this instance.

For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...


FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.

PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.


If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.


Anything too complicated or beyond your scope should be handled by a professional.

If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.




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0helpful
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Lights keep flashing and door locks without finishing cycle

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Door won't open, Add Garment Light flashes

Not enough weight in the washer I am guessing. Try adding more clothes.
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Maytag maxima door locked

Similar problem here - pump was set for a 58 minute normal cycle, I look in and see it is now showing 67. Hmm. Attempt to shut it off because it is just sitting there pumping and pumping. Power shuts off but pump keeps running and add garment light flashing red. Cannot open door (to add garment or not) Unplug the unit and the door will not open. Anybody got a clue what's up? I have a wash in, service is closed due to a storm today. Just bugs me that it is 6 months old and seems to act up a fair bit electronically.
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The door wont open . I have tried to put it on for a cycle and you can here the the water for around 5 seconds then it stops and does nothing.

Check and make sure your pump or filter is not clogged, then next I would suspect you have a faulty door lock mechanism
More common issues with the door lock.
Is water hooked up to the washer?

The door will remained locked while draining water. If during installation the washer was plugged in and turned on without water hoses attached, the washer may attempt to drain for 8 minutes before the door unlocks. Let the washer run until the door unlocks. Do not turn off the washer or unplug the washer.
Does water remain in the washer after the final spin?

If water remains in the washer after the final spin, then the door will not unlock. Select Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle. For models that have Rinse/Drain & Spin, push the Extra Rinse button to turn off the rinse to remove excess water.
Is the door locked and the Add A Garment light on?

If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?

If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
Trying to gain access into a locked door can be a bit frustrating. Upon researching your question I found some links that may help you unlock your washer door. I attached all links below. I hope this helps!
http://www.managemylife.com/mmh/questions/204092-how-do-i-get-the-door-open-on-my-kenmore-washer

http://www.managemylife.com/mmh/questions/220303-does-front-loader-door-open http://www.managemylife.com/mmh/questions/134692-why-wont-the-door-open-on-my-kenmore-frontloading-washer

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Whirlpool washer duet is flashing after adding garmet. Will not return to washing

April 8 2002 DIV 26 SOURCE 110 KENMORE ELITE HE3 & HET WASHERS "ADD-A-GARMENT" INDICATOR LIGHT ON DOOR WON'T UNLOCK WHEN PAUSE/CANCEL BUTTON IS DEPRESSED.

MODELS: See additional page for Kenmore model numbers

COMPLAINT: Due to a Microcomputer Machine Control software error , the ADD-A-GARMENT feature becomes inoperative.

CORRECTION: The Microcomputer Machine Control must be replaced with a service part that has been reprogrammed to prevent ADD-A-GARMENT feature loss.

PARTS: Order electronic control listed on this service flash by model from Division 26 , Source 110 following normal ordering procedure.

MERCHANDISE CODES: WASHER Service Flash - Model Nurnbers for: Kenmore Elite HE3 & HE3t Washers: "ADD-A-GARMENT" indicator light on door won't unlock when Pause/Cancel button is depressed. Kenmore models with serial Numbers beginning with CSL23 through CSM04 11042822200 11042824200 11042826200 11042832200 11042834200 11042836200 11042922200 11042924200 11042926200 11042932200 11042934200 11042936200 Electronic conrrol p/n 8181900 Electronic control p/n 8181899



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Kenmore h2 error code

April 8 2002 DIV 26 SOURCE 110 KENMORE ELITE HE3 & HET WASHERS "ADD-A-GARMENT" INDICATOR LIGHT ON DOOR WON'T UNLOCK WHEN PAUSE/CANCEL BUTTON IS DEPRESSED.

MODELS: See additional page for Kenmore model numbers

COMPLAINT: Due to a Microcomputer Machine Control software error , the ADD-A-GARMENT feature becomes inoperative.

CORRECTION: The Microcomputer Machine Control must be replaced with a service part that has been reprogrammed to prevent ADD-A-GARMENT feature loss.

PARTS: Order electronic control listed on this service flash by model from Division 26 , Source 110 following normal ordering procedure.

MERCHANDISE CODES: WASHER Service Flash - Model Nurnbers for: Kenmore Elite HE3 & HE3t Washers: "ADD-A-GARMENT" indicator light on door won't unlock when Pause/Cancel button is depressed. Kenmore models with serial Numbers beginning with CSL23 through CSM04 11042822200 11042824200 11042826200 11042832200 11042834200 11042836200 11042922200 11042924200 11042926200 11042932200 11042934200 11042936200 Electronic conrrol p/n 8181900 Electronic control p/n 8181899



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
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I have a whirlpool ghw9100lw the light is flashing but it will not start

April 8 2002 DIV 26 SOURCE 110 KENMORE ELITE HE3 & HET WASHERS "ADD-A-GARMENT" INDICATOR LIGHT ON DOOR WON'T UNLOCK WHEN PAUSE/CANCEL BUTTON IS DEPRESSED.

MODELS: See additional page for Kenmore model numbers

COMPLAINT: Due to a Microcomputer Machine Control software error , the ADD-A-GARMENT feature becomes inoperative.

CORRECTION: The Microcomputer Machine Control must be replaced with a service part that has been reprogrammed to prevent ADD-A-GARMENT feature loss.

PARTS: Order electronic control listed on this service flash by model from Division 26 , Source 110 following normal ordering procedure.

MERCHANDISE CODES: WASHER Service Flash - Model Nurnbers for: Kenmore Elite HE3 & HE3t Washers: "ADD-A-GARMENT" indicator light on door won't unlock when Pause/Cancel button is depressed. Kenmore models with serial Numbers beginning with CSL23 through CSM04 11042822200 11042824200 11042826200 11042832200 11042834200 11042836200 11042922200 11042924200 11042926200 11042932200 11042934200 11042936200 Electronic conrrol p/n 8181900 Electronic control p/n 8181899



Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
1helpful
2answers

I wanted to take some clothes out during the cycle but don't know how to stop it properly and get the door unlocked

your mach depending on model and cycle selected has a 3 to 5min "add a garment" feature.that means in the 1st 3-5mins of cycles when add a garment light is lit you may hit pause button once and the mach will stop and unlock door.after add a gament light is off,if u hit pause the cycle the mach will drain water and reset cycle..hope this helps
0helpful
1answer

Control lock light will not go off.

Do you have any error codes?

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
If Pause/Cancel does not work:
  1. Unplug washer or disconnect power for one minute.
  2. Plug in washer or reconnect power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, call for service.
0helpful
1answer

Control Lock

Does water remain in the washer after the final spin?
If water remains in the washer after the final spin, then the door will not unlock. Drain/Spin or Spin Only to remove any remaining water from the washer. The door should unlock at the end of the cycle.
Is the door locked and the Add A Garment light on?
If the Add A Garment light is on, then the washer door will unlock after the Pause/Cancel button is pressed once. Pressing the Start button will restart the washer at the same point where it left off in the cycle.
Is the door locked and the Add A Garment light off?
If the Add A Garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.
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