The spring that holds the cap on so the ice does not get air fell out, how to we get it put back on and question 2. How do we get the water filter out of the fridge. We have the cap off, but can't pull out the filter from the fridge. It has never been out since the fridge was purchased?

Your drain is plugged. Basically the freezer goes into defrost and melts frost off the condenser coils. A big piece most likely fell off and freezer came out of defrost before it coulld melt and drain out completely. To fix you have 2 options. Have towels
#1- move contents of fridge and freezer to a backup fridge. Leave unpluged with doors slightly opened for 24 to 48 hrs. Use towels to cleanup any water. Plug back in wait 2 hrs to make sure temp gets back down before putting contents back in fridge.
#2- Remove contents from fridge and put in ice chest. Have towels ready. Remove ice maker ( if there is one) usually two screws on top hard to see and one on bottom. Disconnect the quick connect for the ice maker. Remove screw on back wall. Be careful when removing air vent on back wall. Its plastic and can break. Remove back panel. Look on the silver plate under coils and you will see ice and where the drain is. Remove ice than pour hot hot water down drain until it flows freely into drain pan under fridge by compressor. It may look like there is not ice make sure othyerwise you will be doing this all over again in a few days. Once water flows freely put everything back together wait about 2 hrs for freezer temp to get cold enough and than you can put contents back in freezer. If you have any question or need help please feel free to comment me back.

Hi, there is a micro-switch at the filter which shuts off the supply and operation while the filter is out of the unit. That switch is still open, so the dispenser thinks you are still replacing the filter. Try taking the filter out and putting it back in. Make sure any locking mechanism is fully engaged. In the meantime, I will see if I can find the service manual for your unit.

Hello,

The filter status display will help you know when to change your
water filter. When the display reads 10%, order a new filter. It is
recommended that you replace the filter when the display reads 10% OR when water flow to your water dispenser or ice maker decreases.

The filter should be replaced at least every 6 months depending on your water quality and usage.

Step 2
Press the eject button to release the filter from the base grille.

Step 3
Pull the filter straight out.

Step 4

Turn the cap counterclockwise to remove it from the filter. IMPORTANT: Do not discard the cap. It is part of your refrigerator. Keep the cap to use with the replacement filter.

Step 5
Align the ridge on the cap with the arrow on the new filter and
turn the cap until it snaps into place.

Step 6
Remove the protective covers from the O-rings. Be sure the O-rings are still in place after the covers are removed.

Step 7
Push the filter into the base grille. The eject button will pop back out when the filter is fully engaged.

Step 8
Flush the water system. Use a sturdy cup or glass. Depress and hold the
water dispenser lever for 5 seconds, then release it for 5 seconds. Repeat this process until water begins to flow. Once water begins to flow, continue depressing and releasing the dispenser lever. Hold down for 5 seconds and then release for 5 seconds. Do this on/off process for about 2 minutes. This will flush air from the filter and water dispensing system.


Take care......

Hello,

The filter status display will help you know when to change your
water filter. When the display reads 10%, order a new filter. It is
recommended that you replace the filter when the display reads 10% OR when water flow to your water dispenser or ice maker decreases.

The filter should be replaced at least every 6 months depending on your water quality and usage.

Step 2
Press the eject button to release the filter from the base grille.

Step 3
Pull the filter straight out.

Step 4

Turn the cap counterclockwise to remove it from the filter. IMPORTANT: Do not discard the cap. It is part of your refrigerator. Keep the cap to use with the replacement filter.

Step 5
Align the ridge on the cap with the arrow on the new filter and
turn the cap until it snaps into place.

Step 6
Remove the protective covers from the O-rings. Be sure the O-rings are still in place after the covers are removed.

Step 7
Push the filter into the base grille. The eject button will pop back out when the filter is fully engaged.

Step 8
Flush the water system. Use a sturdy cup or glass. Depress and hold the
water dispenser lever for 5 seconds, then release it for 5 seconds. Repeat this process until water begins to flow. Once water begins to flow, continue depressing and releasing the dispenser lever. Hold down for 5 seconds and then release for 5 seconds. Do this on/off process for about 2 minutes. This will flush air from the filter and water dispensing system.


Hope this helpout.....

Hello,

The filter status display will help you know when to change your
water filter. When the display reads 10%, order a new filter. It is
recommended that you replace the filter when the display reads 10% OR when water flow to your water dispenser or ice maker decreases.

The filter should be replaced at least every 6 months depending on your water quality and usage.

Step 2
Press the eject button to release the filter from the base grille.

Step 3
Pull the filter straight out.

Step 4

Turn the cap counterclockwise to remove it from the filter. IMPORTANT: Do not discard the cap. It is part of your refrigerator. Keep the cap to use with the replacement filter.

Step 5
Align the ridge on the cap with the arrow on the new filter and
turn the cap until it snaps into place.

Step 6
Remove the protective covers from the O-rings. Be sure the O-rings are still in place after the covers are removed.

Step 7
Push the filter into the base grille. The eject button will pop back out when the filter is fully engaged.

Step 8
Flush the water system. Use a sturdy cup or glass. Depress and hold the
water dispenser lever for 5 seconds, then release it for 5 seconds. Repeat this process until water begins to flow. Once water begins to flow, continue depressing and releasing the dispenser lever. Hold down for 5 seconds and then release for 5 seconds. Do this on/off process for about 2 minutes. This will flush air from the filter and water dispensing system.

Hope this helps...

Hello,

The water filter status light or indicator, present on some models, will help you know when to change your water filter. The light, or indicator, is located either on the temperature control panel in the refrigerator compartment or on the dispenser control panel on the freezer door.

The indicator will be one of two styles.

If the indicator is a light or series of lights, the light will change from green to yellow. This tells you that it is almost time to change the filter. It is recommended that you replace the filter when the status light changes to red or when water flow to your water dispenser or ice maker noticeably decreases.
If the indicator resembles a stack of bars, the bar height will decrease and the status display will change from "Good" to "Order." This tells you that it is almost time to change the filter. Replace the water filter cartridge when the water filter status display changes to "Replace" or when water flow to your water dispenser or ice maker noticeably decreases.
If a filter status light/indicator is not present, the filter should be changed at least once every 6 months. Your filter may need to be replaced more frequently depending on your usage and water quality.

If the water flow to the water dispenser or ice maker noticeably decreases before 6 months have passed, you may need to replace the water filter cartridge more often. Decreased water flow is a sign that the filter is clogged and needs to be replaced.

If the filter is clogged and you are not able to immediately replace it, remove the filter so the water system is in bypass mode. With the filter removed, the water system will continue to operate, bypassing the filter, and the clogged filter will not cause slow water dispensing or low ice production. However, in order to have filtered water, you will need to install a new filter.


The filter status display will help you know when to change your
water filter. When the display reads 10%, order a new filter. It is
recommended that you replace the filter when the display reads 10% OR when water flow to your water dispenser or ice maker decreases.

The filter should be replaced at least every 6 months depending on your water quality and usage.

Step 2
Press the eject button to release the filter from the base grille.

Step 3
Pull the filter straight out.

Step 4

Turn the cap counterclockwise to remove it from the filter. IMPORTANT: Do not discard the cap. It is part of your refrigerator. Keep the cap to use with the replacement filter.

Step 5
Align the ridge on the cap with the arrow on the new filter and
turn the cap until it snaps into place.

Step 6
Remove the protective covers from the O-rings. Be sure the O-rings are still in place after the covers are removed.

Step 7
Push the filter into the base grille. The eject button will pop back out when the filter is fully engaged.

Step 8
Flush the water system. Use a sturdy cup or glass. Depress and hold the
water dispenser lever for 5 seconds, then release it for 5 seconds. Repeat this process until water begins to flow. Once water begins to flow, continue depressing and releasing the dispenser lever. Hold down for 5 seconds and then release for 5 seconds. Do this on/off process for about 2 minutes. This will flush air from the filter and water dispensing

Hope this helpout in changing the water filter......

This may help.

This is common, take your model number and go to the appliance parts store and order a ice chute dispenser repair kit.

Sometimes the fill tube to the ice maker can freeze up. Remove the screws holding the ice maker, see if it will lower out of the way. Now the fill tube is visible, check to see if it's clear. If you have to unplug the power cord, there is a tab that has to be pushed down. If you find the fill tube is clogged, clearing it may just solve your problem.

if you have not yet used it you will need to bleed the air out of the tank in the refrigerator hold the button in for a few mins to flush this out