Hasbro Furreal Friends Butterscotch Pony Logo

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Anonymous Posted on Feb 03, 2014

Hi the back leg has broke on my furreal butterscotch pny were can i go to to get this fixed ty x

5 Related Answers

thegtw

  • 55 Answers
  • Posted on Jul 20, 2009

SOURCE: I BOUGHT A BUTTERSCOTCH FURREAL HORSE USED AND

You can download the instructions from the Hasbro website:

http://www.hasbro.com/common/instruct/FurReal_Friends_Butterscotch_Pony_76471.pdf

Blessings!

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Anonymous

  • 8 Answers
  • Posted on Jul 23, 2010

SOURCE: The tail broke on my butterscotch pony and I would

Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of plastic tubing with 1/4" inner diameter and 3/8" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the hole. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. The end of the tube with the hole should be just visible. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Anonymous

  • 8 Answers
  • Posted on Jul 23, 2010

SOURCE: Hi, Where can I buy a new tail for my

Not sure where to buy a replacement but I just fixed mine today. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of plastic tubing with 1/4" inner diameter and 3/8" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the hole. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. The end of the tube with the hole should be just visible. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

lisaf

Lisa Fletcher

  • 47 Answers
  • Posted on Nov 23, 2011

SOURCE: i need instructions on how to put the furreal

http://www.hasbro.com/common/instruct/77422.pdf

This is the Pony Care Guide which includes assembly instructions.

lisaf

Lisa Fletcher

  • 47 Answers
  • Posted on Nov 28, 2011

SOURCE: How do I reassemble the head of the FurReal Pony?

The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

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Contact Hasbro for repair. Some troubleshooting help here

https://www.google.com/search?safe=off&rlz=1C1QJDB_enCA643CA644&sxsrf=ALeKk03Y48rxciBWtJgFc17Lf9jb7FtfHw%3A1608840773205&ei=RfbkX6uPDIPp_QbAp6uIBw&q=furreal+friends+baby+butterscotch+pony+troubleshooting
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