Bleach and Softener dispensers do not work.

Fiona, could it be that your'e using Liquid color-safe bleach as it is thicker than chlorine bleach and will not dispense properly from the chlorine bleach dispenser?
And did you Remove the inserts from the drawer. The inserts are the detergent selector and covers of the softener and bleach dispenser.. and clean and replace them?

Tis really hard not being there and being able to see the unit.
But thought I'd give you these suggestions.

Best to you.

John,

try calling these people 877#
Your Model wm265ohwa

https://www.appliancepartspros.com/repair-help/lg-washer-wm2650hwa-repair/wm2650hwa-does-not-dispense-fabric-softener-detergent.html

or these folks too...800#
https://www.repairclinic.com/RepairHelp/How-To-Fix-A-Washing-Machine/595-200-1147934-/New/Lg-Washer-Dispenser-Not-Working-WM2650HWA

The dispenser itself could be clogged, misaligned, or damaged, and unable to dispense the detergent, bleach, or fabric softener properly. Inspect the dispenser for any damage and replace if necessary.

the soap dish area inside needs a good clean

THAT PART WILL NEED TO BE REPLACED

Hello Denise C - There are several things that could cause the bleach to not dispense into the washer. Are you sure the liquid in the dispenser after the wash is bleach? If it is pure bleach, the solenoid that lets the water into the dispenser is not working. This solenoid is located on the back of the dispenser. It only gets voltage during the dispense time and fills the bleach dispenser with water. The bleach dispenser fills while the washer is filling for the rinse cycle.



When the washer begins to fill for the rinse cycle, the bleach solenoid is energized and water flows into the bleach dispenser cup. When the cup is full the water siphons out and bleach and water flow into the tub.



If the liquid in the bleach dispenser is pure bleach you may need a technician to diagnose and repair the problem. The voltage will have to be tested to the bleach solenoid and a volt meter is required.



If the liquid in the bleach dispenser is water you probably need to clean the dispenser cup. Scum will build up in the siphon tube and stop the liquid from going into the washer tub. The incoming water will dilute the bleach and overflow the dispenser cup and run into the tub.



Remove the insert from the bleach and fabric softener compartments. Clean the bottom of the insert and the bleach and fabric softener compartments. Reinstall the insert and put the drawer back inside the washer.



To test the siphon action slowly pour water into the bleach compartment. When the water level goes above the maximum line stop pouring. The water should all drain out. You may also test the fabric softener compartment the same way.



I do hope this information proves to be helpful.

water stays in the softener and bleach dispenser after washing and also the bleach is not dispensing

I'm having almost the same problem - the bleach & softener both will NOT dispense, but (LUCKILY) the detergent does dispense on mine, for now.

In order to get the solutions (bleach, softener, detergent) to go into the washer, the water needs to pour through the dispenser somehow. Dry means NOT working (mothmanmeg).

I need help, too!! We tried taking the drawer out & cleaning, no luck.

Not sure if you've ever resolved this issue, but I'm dealing with it myself. I have come across this service manual that gives a very detailed illustration of the systems, how it works and how to test it.
Focus on pages 15 thru 25. Hope this helps you.
http://www.servicematters.com/maytag_library/docs/16026126.pdf

According to the manual on pages 12 & 13.

1. Place a load of sorted clothes into the washer. See “Laundry
Tips.”
■ Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash
water.
■ Load only to the top of the basket as shown. Overloading
can cause poor cleaning. Items need to move easily
through the wash water.
2. Pour measured powdered or liquid High Efficiency detergent
into the detergent dispenser. Always use the detergent
dispenser, and do not put detergent directly onto clothes in
the washer.
3. Add color-safe bleach (powdered or liquid) to this dispenser,
if needed. Be sure to match powdered color-safe bleach with
powdered detergent or match liquid color-safe bleach with
liquid detergent.
4. Pour measured liquid chlorine bleach into the liquid chlorine
bleach dispenser, if needed. Bleach is diluted and
automatically dispensed at the proper time during the wash
cycle.
■ Do not overfill. Do not dilute. Do not use more than 1 cup
(250 mL) for a full load. Use less with a smaller load size.
■ Follow the garment and the chlorine bleach
manufacturer’s directions for proper use.
■ To avoid spilling, use a cup with a pouring spout. Do not
let bleach splash, drip, or run down into the washer basket.
■ At the end of the cycle, a small amount of water may be
left in the dispenser. This is normal.
NOTE: Use only liquid chlorine bleach in this dispenser.

5. Pour measured liquid fabric softener into the fabric softener
dispenser, if desired.
■ Do not overfill. The dispenser holds 3 oz (94 mL), or a
capful of fabric softener.
■ The fabric softener is dispensed in the final rinse. If Extra
Rinse is selected, the fabric softener will be dispensed
during the Extra Rinse.
■ Do not spill or drip any fabric softener onto the clothes.
■ At the end of the cycle, a small amount of water may be
left in the dispenser. This is normal.
NOTE: Use only liquid fabric softener in this dispenser.
6. Close the washer lid.
7. Press POWER. This turns on the washer display.
8. Select a Wash Cycle. See “Cycles.”
9. Select the desired Modifiers. See “Modifiers.”
10. Select an Option, if desired. See “Options.”
11. Select Delay Wash, if desired. See “Delay Wash” in the
“Modifiers” section.
12. Press START. The wash cycle begins, and the display shows
the estimated remaining time. The lid will lock.
NOTE: If you do not press Start within 5 minutes of pressing
Power, the washer automatically shuts off.


The way that I read the manual, your color safe bleach would go in the detergent dispenser. Your liquid chlorine bleach would go in the bleach dispenser.

Please rate this solution

The control board program has many sensors built into the unit to determine when to dispense the bleach and the softener.  LG tech documents doesn't list when these liquids are dispensed so there must be a program that matches the current operation and loads of each wash program.  That's the best answer I can give you at this time.