Our Bosch nexxt 500 plus series washer gives an error code of E: and keeps flashing .... plugged it in and out still same error.... door is locked closed....no error number is displayed beside the flashing E:.........cannot give you a model number as mentioned the door will not open
My Bosch Nexxt 500 plus had the same problem and I was able to fix it. Will post this to see if this site will work and will then post my solution in the comment section. Saved well over $200 and probably much more between a new pump and a service call.
If cleaning the debris trap doesn't work and if you're handy you can try this. My problem was intermittent and E 13 code. UNPLUG MACHINE!!! With a shop vac, remove water from debris trap or any method at your disposal, a wet/dry vac works slick. Turn off water supplies and remove from back of the machine. Disconnect drain pipe and move washer to where you can lay it on it's side. Remove back panel, about 20 torx screws. Remove top panel, 2 torx screws and gently lift from rear and pull to remove. From the rear view the pump is on the bottom behind the debris trap. Wedge a towel between the drum and the right side of the machine so drum is supported when the machine is on its side. With help if needed, lay the machine on it's side so the pump is on the high side and towel on the bottom (this sucker is heavy). Remove plug from back of pump by pressing clip and gently pull off. I removed what looks a large rubber manifold, 2 spring clamps and one hose clamp. Note the inserts on this part that Bosch made so that when you put it back together all the parts line up. I thoroughly cleaned this part on the inside and found lots of debris that would eventually get to the debris trap. Disconnect the drain tube from the machine and not the pump. Remove pump, debris trap and drain hose as a unit by pushing and sliding the 4 rubber stabilizer pads on bottom of machine. Carefully pull out as a unit and stay away from wires that you encounter. BE PATIENT! Disconnect hose from pump by pushing the small inserts and gently pulling. Mark where the pump meets the debris trap so it goes back on in the same spot. By hand, gently push the pump against the trap and turn counterclockwise about a half inch and the parts will come apart. My problem turned out to be gunk in the pump itself. Pull impeller from pump assembly and note the rubber O ring, don't damage it! These parts are spring loaded and should separate easily. I cleaned the pump parts in the kitchen sink with hot water then outside with brake cleaner to remove all the gunk. I siliconed the O ring as it was not damaged (don't know where I would get a replacement). Thoroughly clean the pump and don't get the motor wet. I was amazed at the sludge that came out, no wonder it didn't work! Now would be the time to replace the pump if needed. That's up to you. Put it all back together and be patient with the rubber manifold noting the inserts. Do the spring clamp on the pump first, the machine drain next then the large manifold hose clamp last. I swore a lot but got it done. The drain hose can be easily installed anytime. The machine works like new now.
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SOURCE: Bosch Error Code 13 Washer won't drain
First, unplug your washer. After that find the little round plate below your drum opening on the exterior of the washer. It should have a small hole in it. Use something to gently push trough this hole and twist the cover off, Inside there you will find the drain access. Be careful, if there is water in your drum this will make a mess when you unscrew the drain access. Take the usual precautions and unscrew the drain access slowly until it is off. Remove any obstructions and replace access door and cover. Clean up any mess and plug back in your washer and try again. takes about thirty minutes to an hour depending on how much water is in the drum.
SOURCE: Bosch Washer flashing E:
John-I have the same problem. I called service, they told me to unplug it (or turn off the breaker) for 30 mins, then turn back on. That should reset it. However, for me, it didn't do a thing. He said if that didn't work it's time for a service call.
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