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Sue Hezel Posted on Jan 28, 2018
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I have a Kenmore HE2 front load washing machine that will not drain completely after replacing pump and checking hoses.

I have a Kenmore HE2 front load washing machine that will not drain completely. We have cleaned out the trap, checked the drain hose for kinks and obstructions and replaced the pump. It still leaves several inches of water in the machine and we get the F21 code. Is there anything else to check?

1 Answer

Franco Pinto

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  • Expert 121 Answers
  • Posted on Jan 30, 2018
Franco Pinto
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Hi
faulty controller not enough time given to the drain pump to empty

5 Related Answers

Anonymous

  • 639 Answers
  • Posted on Sep 02, 2008

SOURCE: F21 error

Peace Friend,
ngfam1 At your service!
NO GOD FOR BID DO NOT USE DRAIN OPENER IN AN APPLIANCE!

First try this, unplug the washer and wait a few minutes then restart it like rebooting your computer when its acting strange!
If it corrects the problem GREAT!!! WE WIN!



If not only a trained laundry tech can make the electronic diagnoses.
Like we used to be able to fix my own cars, but not today they need diagnostic equipment!
Below I referred you to a great service nation wide!

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Anonymous

  • 5911 Answers
  • Posted on Sep 18, 2009

SOURCE: my kenmore elite HE3 front oading washer says 02F

"F02" is a Long Drain error code. This indicates that you have an obstruction in the drainage system. More than likely you probably have a clog in the drain pump. The following link explains:

http://www.fixya.com/support/r615268-f02_error_code_whirlpool_duet_kenmore

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced.

Anonymous

  • 5 Answers
  • Posted on Oct 10, 2009

SOURCE: lint trap

First you need to remove three screws on the front lower panel. This will expose a round "plug" to your right. This is the lint/drain trap. Place a bucket under the plug. Slowly unscrew this plug and aloow the water to drop into the bucket. Make sure your plug is clean and reset it.

Anonymous

  • 1382 Answers
  • Posted on Apr 01, 2010

SOURCE: HE2 Plus front load washer keeps showing F21 error

Check for the drain hoses(both sides of the pump) and check for a blockage,then check the pump for blockage,there should be 4 impellers on this pump and they can get broken off by coins and debris. This solution will fix your problem.

Anonymous

  • 2341 Answers
  • Posted on Aug 05, 2011

SOURCE: He2 plus front load washer

Hello,

If you found a blockage in the pump screen restricting the drainage and it now drains fine but F21 is still there,the error code can be cleared by pushing the PAUSE/CANCEL 2 times within 2 seconds.
If after clearing the error code if it returns on the next wash cycle the pump will need to be replaced.

I hope this has helped you resolve your washer troubles,
Gene

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Check for the drain hoses(both sides of the pump) and check for a blockage,then check the pump for blockage,there should be 4 impellers on this pump and they can get broken off by coins and debris. This solution will fix your problem.
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Kenmore he2 front load washer

“F21” (AKA SD) is a Long (SLOW) Drain error. If the drain time exceeds 8 minutes this error code will be displayed. In addition, a “SUDS” error may also be displayed. This may be an indication of a drain pump problem and/or clog in the drain line. You will need to check the following:


1.First, attempt to unplug the washer for at LEAST 30 minutes to reset the Central Control Unit (CCU). Sometimes this is all that is required to correct momentary glitches with the unit. If the error code returns, proceed to step 2.
2.Check the drain hose to make sure it is not kinked or clogged.
3.Check the electrical connections to the pump and ensure the pump is running.
4.Remove the drain pump filter and check for foreign objects and/or debris.
To check the drain pump, click on the following link for step-by-step instructions

http://www.fixya.com/support/r385844-checking_drain_pump_kenmore_elite_front

If the above procedures do not correct the problem, it is recommended by the manufacturer to replace the drain pump.

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