I made use of your software renewal and upgrade today (2-9-2013)paid,and got your thanks mail parelogic internet security key.27803-90820-995C6-3D654. order ID:PTLC-E020913-20PSYS name.J.W.van.Zundert. [email protected] problem:the anti-virus engine could not be initialized,please start paretologic internet security again.If this does not solve the issues,please re-install the software. when I tried to get the download,it wont work,can't get onto the site,to download the software,what can I do? hoping you can help me with this problem. best,john van zundert.

Go to website

Www.Norton.com/setup

You may have to issue a claim on the UPS insurance. If it was just $5, order another one, the important thing is your granddaughter not the $$ (IMHO)

contact Norton surport from there web site

One of the steps in renewing your Norton or Symantec subscription is to create an account with them. Click here to log into your Norton account and log in. Your account will have the version you purchased or renewed and you should be able to get it to download again and just follow the screen prompts.

Go the Norton AntiVirus" under "Subscription renewals" section and then choose the version you want to renew. Click on 'Continue.' for more help and information to renew norton antivirus . Hope this helps you.

Good Luck!

Uninstall the software.
Install _FREE_ anti-virus software: http://www.microsoft.com/security_essentials
Enable the Windows Firewall.

Telephone Support at Symantec, and "cancel" your subscription to their services, since they cannot "support" you, as a paying customer.

If you only need the anti-virus component of Norton 360 (it also includes an email filter and some other components) then I would recommend a newly-available free antivirus program, see the instructions for installation here:
http://www.fixya.com/support/r5317428-actually_free_antivirus_software_windows

However, if you do need the other components of Norton 360 I would choose another paid software. You can either go online to Norton's website and download the newest version of Norton 360 here:
http://antivirus.norton.com/content/en/us/home_homeoffice/html/paid/seo02252010/SEO_Static_Option_3_Col_Radio_02252010.html?om_sem_cid=hho_sem_sy:us:ggl:en:e|kw0000004480|5995564156&om_sem_site={adcopy}
When the program tells you that it has expired five days ago there is likely a link in this window for a website at which you can renew your subscription. This is likely a cheaper alternative to buying an entire new version of Norton 360 and will do the same thing, so try following this link and paying to increase your subscription if you want the suite of security software.

Your computer will now be secured from threats again!
please rate my solution

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