This has to do with the temperature control, or cold control as they may call it, in the refrigerator. This is located in the refrigerator part of the machine. Write down the model and serial number wich is located in the refrigerator, and contact a parts distributor, I use apdepot, and ask for a cold control, or fresh food thermostat. This will fix your problems, good luck!!
If you need further help, I’m available over the phone at
https://www.6ya.com/expert/jason_4570d45317834dd3
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