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sounds like the belt that goes around the drum has come off the pulley or belt has broken you should be able to look under it to see the belt is on or off. hope this helps you.
NO, All of the fridgidare products are bad. Buyer beware. Check out more internet if you need further warning. Spyder bracket and drum bearings on the front load fridgidares are a money pit. Buy and LG from anyplace but Sears. Buy anything otherthan GE,Electrolux, Kenmore, Hotpoint from Sears.
I have a Fridgidaire Front Loader Washer _ Affinity that flashed the E10 error code. I also had the problem with the fabric softener dispenser not emptying, and staying full of water. The problem was the cold water filter on the back of the washing machine that was semi-plugged. Cleaned the filter and now works perfectly. My machine is no longer flashing the Error code 10. The dispenser works perfectly.
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