what country are you ,we are USA and never heard of this TV
I see them sold in UK are you UK, asking Yankee's for UK help?
I moved you out of computers to TV topic.
TVs are very unique devices, as is this topic.
tell all things plugged in to TV not power jack.
all things in all ports, USB or HDMI.
etc.
wiki states this. real makers name.
https://en.wikipedia.org/wiki/Vestel
I bet that link above is good enough to track down the maker
and get support.
or get the TV fixed in a shop, as 99% do now.
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