Call primo water corp. for parts!
866-429-7566
I called them and they no longer sell the caps. BUT!!! They have a new system that they will send you for free if you provide the serial # and model # of the cooler. I called, 4 days later I had the new cap system and it works flawlessly!! I cannot say enough good things about Primo's customer service.
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I'm having the same problem and would like to know where to buy these extra caps. [email protected]
I wrapped black electrical tape around the outside circumference of the cracked seal (about 1 1/2 turns), and that fixed it. The seal comes off the water bottle when I take off the pumping cap - I just leave it inside the cap and put it on the new bottle when I'm changing bottles.
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