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Posted on Mar 15, 2009
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Whirlpool side by side ice maker

When you try to get ice in a glass and push the glass agajnst the lever to open the door flap to get ice. The plastic funnel drops down and holds the lever back and holds the ice door flap open when you pull the glass out the flap stays open dropping ice all over. This doesn't happen every time you get ice. Is the clear plastic funnel part supposed to retract? The plastic funnel doesn't appear to be cracked or broken. The plastic funnel part looks as though it is attached to the lever that opens the flap but doesn't go back up to allow the flap to close. Causing a lot of frost where the ice drops through..

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  • Expert 93 Answers
  • Posted on Mar 15, 2009
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Joined: Mar 15, 2009
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Its possible that ice is jamed in the ice crusher compartment this happens to me as well the ice drops down to fast causing it to clog and then stays open until it all of a sudden you pick it up on the floor thanks from gilles

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Instead of what you think the sound is, try and see what is happening when you actuate the ice lever. open freezer door, depress the door light switch, or tape it closed. now actuate the ice dispenser lever, does the flapping door open, that which opens to allow ice from bucket into your glass? Now look at the bucket itself, do you see the gears rotating? remove the bucket from the door, and repeat, do you see the auger shaft rotating?

Either of these are a complex repair, one I would not recommend DIYers to try on their own, for they require taking the door apart, and if not done right, your door may not close properly. Normally I have no problem advising a repair, but there are some i dont, this icemaker system, and compressors.

Visit www.FixMyFridge.net for refrigerator service or to ask general refrigerator questions.
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