Whirlpool Duet Washer drum disconnected

Check the inner drum by lifting up and down . If it moves at all in rlation to the outer tub then the spider bracket on the back of the inner drum is broken, Major cost.

reach inside drum that turns and try to move it up and down. If there is any movement the spider at the rear of the drum is broken. Will need inner drum and outer rear tub with bearing and seal.

the bearings on the washer are gone you need another back outer tub bearring,expensive repair

The support bracket on your inner tub has probably broken. It involves replacement of the inner tub (drum) and probably the outer tub depending on the extent of the scraping. The parts will have a 5 year warranty, but the labor/service charge is your responsibility. Labor can be a bit pricey because of the extensive labor involved.

The large screws you mention are called shipping (or transport) bolts. They need to be installed prior to moving the washer to prevent damage to the drum, drum supports or counter-weights. They are inserted in the back of the washer. There are some small white plastic transport covers that you will need to remove to see where the screws insert. You can view an exploded view diagram of your washer at pcappliancerepair.com. The transport covers that I am describing are listed as item 26 under the "Top and Cabinet Parts" section.

In addition, its a good idea to remove any residual water from the wash tub and drain lines. If you own a wet/dry shop vac, an easy way to accomplish this task is to remove the drain line from the stand pipe at the wall and pull a vacuum on the line. This will pull any water that remains in the washer. This water can become stagnant if the washer remains closed up for any significant period of time. If you do not own a shop vac, an alternate method is to remove the clean out trap on the drain pump. Be prepared to place some towels down around the pump to catch any water. To access the drain pump, remove the toe panel directly below the washer door. This is done by removing the screws under the bottom front edge. With the screws removed, the panel will drop down, then come off.

NOTE: For better access to the panel screws, you can prop up the two front feet of the washer (a 2x4 works well for this).

The drain hose normally has a plastic saddle bracket that helps the hose keep its shape. On that bracket is a screw hole. Remove one of the top panel screws in the rear of the washer and reinstall with the drain hose bracket attached. This will enable you to ship the washer with the drain hose affixed to the back of the unit and not dangling.

When removing the fill hoses, leave them attached to the washer and tape them to the back panel of the washer. Or, remove them and place them inside the wash tub for safe keeping.

I hope I've given you enough information to assist you with your move. If you have any further questions, please let me know. I hope this helps you.

1. UNPLUG the washer.
2. Remove the washer top panel by removing the three screws that hold the panel in place in the rear of the washer. With the screws removed, the panel will slide back, then off.
3. The CCU is located directly behind the wash tub.
4. With the new CCU in hand, carefully disconnect each connector from the old CCU and swap them one at a time with the new CCU. (This is the easiest method I know of to do this. This will avoid the possibility of getting any connectors crossed).
5. Once you have all the connectors moved to the new CCU, use a screwdriver to lift up on the release tabs that hold the old CCU to the mounting bracket and remove.
6. Now carefully insert the new CCU with all the connectors in place on the mounting bracket and snap into place.

Another method is to use a digital camera to take photos, or use the tech sheet that is located inside the washer (behind the lower panel under the door). The tech sheet should have an illustration showing all the connector locations.
<courtesy guru jsrock517>

here's the part number for the replacement 8182233, thinking it may come as a 3 pack , if they're not broken no need to replace. but the new one will simply slide in and with a click forward lock into place. they also come shipped with a screw to secure. in order to install screw you'll need to remove the top of the washer(3 screws across the back of the top assy and slides back and off. then you'll see the top of the tub area, a small black hose will run from the white box to the left to directly top of the tub assy. remove ethe hose from the tub and spin the inner drum to the correct position, they screw hole will line up through the opening, re-secure the hose to the tub and your in!

highly likely if you didn't use your shipping bolts when moving your tub cracked bottom of soap dispenser inside of washer buy warrnnty sear about 250.00."less soap plz"

find the original shipping stuff the long plastic dowels can be reinserted and if i remember right there is a bolt or pin that goes back through them to hold them in place.. if all else fails you may try removing top and shoving thick quilts down sides and back between drum and cabinet ..remove bottom and put something under tub to prevent a lot of motion up and down on the shocks and springs ..hope this helps i'm in repair not delivery so i seldom see the shipping materials if its not a long move just careful handling may be enough

Make a boil wash (with no clothes and detergents) put in the powder's drawer a cup of bicarbonate of soda. It should clean the machine and move out the bad smell. Good luck!