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Posted on Mar 08, 2013
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How long are consumers protected for faulty electrical goods under the sale of goods act

Has a mechanical fault purchased Feb 2010

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  • Master 32,281 Answers
  • Posted on Mar 08, 2013
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The warranty period is usually 12 months unless you have purchased an extended warranty period.

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0helpful
1answer

Hi Wendy, I sold a vehicle to a lady in mid December 2018, I then got a call from her in March to report that the engine was faulty and that I am liable according to sec 57 of the consumer act.

Tell her the car was sold "as is", and that you had no further responsibility with it being a private sale after 3 days. Section 57 of the Consumer Rights Act of 2015 does not apply to private sales (UK), and primarily applies to services, not to hard goods.

Any wear on the vehicle while it was in her possession were attributable to her, and any repairs that were required as a result of her improper care and use are her responsibility.

Obviously, no "fault" in the engine was evident while it was in your possession, nor was any "fault" detected by her for 3 months, which was well beyond any reasonable time for her to have detected such a problem and to have returned the vehicle.

Section 57 simply does not apply against an individual involved in a private sale -
0helpful
1answer

Ideapad s400 touch not working

I think your best bet would be to get a replacement from Lenovo as a warranty claim. If this has expired, you still have protection under the local governing laws (in the Uk we have the sales of goods act).
Else, a local computer repair shop may be able to fix this for you. If it is a software fault it will be a cheap fix. If it is a hardware fault, expect the price to be significantly higher.
0helpful
1answer

No power to machine. power socket is live as i have plugged in another appliance which works. does the machine have fuses?

Sounds like you need to have the mains suppressor checked out by an engineer.
Someone had this happen to them as well.
I checked fuses - ok I drained detergent water -ok I checked filter and pump - ok Machine will not start. Next step - contact customer service, however under the Sales of Goods Act 1979 I am contacting the supplier as the machine is new.
I hope you get your machine running soon.
Update The fault was as follows: Bosh Washing Machine WAE2446 Fault reported: DEAD Material: SUPPRESSOR Description: REPLACED FAULTY MAINS SUPPRESSOR
In a nut shell. The washing machine failed (went dead) because the mains suppressor was faulty. The suppressor normally filters out unwanted interference from the washing machine mains electrical supply. The part was replaced and the washing machine came back to life.
0helpful
2answers

My nikon camera wont turn on ? possible battery or what ? I was using my camera last night and wnet to change the camera card and camera shut off and since then wont go on . have cahrged it and stilll...

Batteries can and do fail suddenly, and totally dead electrical devices are impossible to diagnose faults on without specialist tools and knowledge.

You only have two choices:-

1. Replace the battery with a known good, fully charged one to see whether it resolves the fault. If you have to buy a battery for this test then you may end up buying a battery unnecessarily if it proves that the fault is not with the battery. If you know anyone with another D5000, D40 or D60 then you may wish to test your battery in their camera, but then you risk damaging their camera if your battery is faulty (unlikely with most faults, but definitely possible). You can also ensure that your charger is not faulty by charging your battery on a borrowed charger (same warnings apply though).

2. Skip the battery test and return the camera to an authorised Nikon Service Centre. Your camera is less than two years old so may still be under the manufacturer's warranty, but you'll need proof of purchase and the original warranty card to benefit from a warranty repair and the exact terms vary worldwide. If you're in the UK you need to have purchased from a source supplied by Nikon UK and republic of Ireland and to have registered the warranty within 30 days of purchase. In the UK you'll additionally have statutory Sale of Goods Act protection for up to 6 years (5 in Scotland), but the claim is against the retailer and not the manufacturer.

Good luck and please take a moment to rate my answer.
1helpful
1answer

Line in middle of screen

Does the line show in the photos when you upload them to a pc? If so it's a faulty sensor. If not it's a faulty LCD display panel. Sensor faults like this don't always show in the electronic viewfinder as it has a lower resolution than the LCD screen.

Either way, unless you purchased your camera just as it was released you should still be covered by the manufacturer's one year warranty. If not then you're looking at a very expensive repair bill if it's the sensor and around £100 (still fairly expensive) if it's the LCD, but Canon are usually responsive to requests for goodwill repairs when faults as major as these occur just outside the warranty, especially when it's still a current model.

If you purchased the camera in the UK you'll have additional protection for up to six years (five in Scotland) under the Sale of Goods Act. Amongst other things, it says that retailers must supply goods which are of durable quality considering the price paid and intended use. A camera which cost around £350 new should arguably be expected to be able to take acceptable photos for at least four years, and you'd certainly expect items which do not affect the image quality such as LCD faults to last at least a couple of years. if the Act applies to your purchase, then you can claim against the retailer for either a refund (full, or a part refund to take into account beneficial use to date) or for a replacement (doesn't have to be new or even the same model.just one which substantially does what your current model should be able to do). In practice, it's usually best to approach the manufacturer first with costly faults like yours.

If your camera is still under warranty then I highly recommend Colchester Camera Repair Service if you're in the UK.

I hope that my answer has been of assistance; please take a moment to rate my answer.
0helpful
1answer

My new dell inspiron 1110 it seems that not in your list. my friend bought it in bremerhaven, germany & no warranty.

This may answer your question. The long wait is finally over! Dell will officially welcome the arrival of its award winning consumer brands here in the Philippines. And we want you to be part of this momentous event. We will celebrate the arrival of these products with a night of colors, action and entertainment on April 10, 2008 at the Prince of Jaipur at the Fort Bonifacio, Taguig City.

TO THE BOTTOM:
  1. avatar.php?gravatar_id=64f9af84f30ee30bdc64cb8c376fd3b8&rating=x&size=32&default=http%3a%2f%2fwww.yugatech.com%2fblog%2fwp-content%2fthemes%2fyugatech%2fimages%2fdefaultgravatar.jpg 99--> Claudette Chua replied on Feb 1st, 2010 at 10:13 am (99)
    Hi Guys,
    We would like to introduce to you our company, Phil-Data Business Systems, Inc. We are a Dell Channel Partner and a Dell Authorized Service Provider (DASP) here in the Philippines. If you have any concerns about Dell Vostro, Latitude and XPS models (only), please call us at (02) 811-2878 or email us at [email protected] and we will be glad to assist you the best way we can. Thank you.
    Our website is http://www.phildata.com
    Thank you.
    Phil-Data Sales and Marketing
  2. avatar.php?gravatar_id=6f52c6aecc686ee867402be6d29b52e8&rating=x&size=32&default=http%3a%2f%2fwww.yugatech.com%2fblog%2fwp-content%2fthemes%2fyugatech%2fimages%2fdefaultgravatar.jpg 100--> Steve Nacion replied on Feb 1st, 2010 at 10:54 pm (100)
    Hi Ms. Claudette …
    do you also provide parts and service???
    if in any case that a part needs to be replaced like platics, hinges, palmrest, MOBO … is there a way for you to get speceific parts for specific models???
  3. avatar.php?gravatar_id=64f9af84f30ee30bdc64cb8c376fd3b8&rating=x&size=32&default=http%3a%2f%2fwww.yugatech.com%2fblog%2fwp-content%2fthemes%2fyugatech%2fimages%2fdefaultgravatar.jpg 101--> Claudette Chua replied on Feb 2nd, 2010 at 11:41 am (101)
    Sir Steve,
    Yes, we do provide (Philippines) parts and service for the following:
    1.) For units purchased from Phil-Data Business Systems, Inc. and was still covered by the warranty – Free of charge both parts and service.
    2.) For units not purchased from Phil-Data but still covered by warranty – Free of charge on parts warranty but with labor charge.
    3.) For units not purchased from Phil-Data and with no warranty – With charges both on service and parts.
    Please note that we only provide parts and services on Dell Vostro, Latitude and XPS models only. We don’t cater to other Dell products such as Inspiron and others.
    Thank you.
Hope this helps
0helpful
1answer

My tamron lense is locked, I don't remember doing it as i don't know how, would like it unlocked?

If it's only two months old then it's still under the manufacturer's warranty so send it back to Tamron. I can't tell you where to send it as you haven't said which country you're in. Tamron value their reputation and usually provide excellent after-sales care.

If you're in the UK you additionally have Sale of Goods Act protection for up to six years in England and Wales and five years in Scotland. Either way, the Act allows you to demand a full refund or replacement from the retailer; I'd suggest a refund as bad lenses often come in batches and a different supplier is less likely to have one from the same production batch.

Note that any attempt to fix the lens other than by normal use of the lens and camera controls may completely remove your warranty benefits or consumer protection.

"Taken from another answer from a guru on this site"
1helpful
1answer

I recently bought a reconditioned FA from a reputable dealer, but on running my first film through it over Christmas, wasted 6 frames when the wind on lever failed to reset the shutter. Unsure what to do,...

Dave, do you realise just how incredibly mechanically complex your camera is?.

The shutter has not reset, all that's happened is that your sticking shutter has now progressed to a partially seized shutter release. The dark grey viewfinder indicates that the mirror inside the lens throat has stuck in the partially up (or partially down) position. This might just be something really simple like dirty shutter magnets, but if the camera was serviced before sale then that should have been spotted and corrected. Sadly, many dealers just give the camera a wipe over with a cloth, maybe a little bit of fresh paint on worn corners and a set of fresh batteries and claim that the camera has had a full service before sale.

Buying from a reputable dealer always attracts a price premium as such dealers are supposed to give full after-sales care. Just take it back for a refund or repair. Given that there are thousands of good FA's around (my last two were free on FreeCycle/Freegle), and that the dealer should have ensured that yours was in perfect condition before selling it, I'd personally demand a refund especially if you're in the UK (likely from your spelling of "grey") with the protection given by the Sale of Goods Act. Allowing the dealer to try and repair the fault will weaken your right to a refund under the Act, and any attempt to repair the fault yourself will completely void your consumer protection.

One other point to consider is that, worldwide, there are far fewer camera repair outlets than there used to be, and so you can usually expect to wait around six weeks for a repair unless paying far more for an express repair. This may be different if your dealer is one which has it's own qualified camera repair technician and is worth asking about if you consider letting them repair your camera.

I hope that my posting has clarified matters for you and will help you to make the correct decision. Good luck with a speedy resolution. Please return the favour by taking a moment to rate my answer.



2helpful
2answers

On screen it says memory card is write protected and wont take any pictures

Remove the SD/SDHC memory card. On the side of it is a sliding switch which is used to lock the card to protect your data from being written over or deleted. Slide the switch fully away from the locked position. If it's already away from the locked position then slide it fully to locked and then fully back again.

If this does not work then you have either a faulty card (not uncommon) or a faulty camera (less likely). The card may still be under warranty and most major brands will replace them no questions asked, the camera may be under manufacturer's warranty depending upon where and when you purchased it. If you're in the UK then you'll additionally have Sale of Goods Act protection for up to six years (five in Scotland) and the claim would be against the retailer for selling goods which are not sufficiently durable. The camera can't be much over a year old at most and for the price paid it should last rather longer than that provided it hasn't been misused.

This should fix your problem, if so please return the favour by rating my answer.


1helpful
2answers

Faulty display board

Hi I am Vortash It depends where you live I am afraid here in the uk the manufacturers guarantee is for 12 months only regardlesss but the owness of satisfactory goods is with the seller under the consumer act of 1998 and that is that all goods sold by a retailer should be fit for their use and if it only last's 2 years then it's not fit , the regulations say that goods are covered for 6 years and that the seller is responsible for their repair .. If However you live in the us I am sorry I dont know what your consumer rights are but you check it out as it is possible you are protected in the same way .. here in the Uk you can check this out on http://www.bbc.co.uk/theoneshow hope this is of help regrads Vortash
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