I have cleaned the inside where the tray goes but still nothing, I seem to be waisting so much softener and have the empty the tray after every cycle. Any ideas?
You need to replace the cold water inlet valve. If the machine is older than one year it may be clogged on the side that moderates the cold water to the bleach and softener compartment. Replacing the valve fixed the problem. During the cycle when the softener dispenser fills it should fill quickly and no or little water should be seen in the soap dispenser area. If a lot of water goes into the soap dispense and little into the softener area the valve is clogged.
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I have the same problem. Is the inlet valve actually inside the machine or is the valve you are talking about the one on the end of the hose from the mains supply? I have checked the valve on the end of the hose with the filter inside and this one on mine seems to be ok, but the problem is still there.
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