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Be careful, if you try to open the door by pulling the door handle too hard it may break.
Do let me know if this resolves the problem or else I may suggest something else.
If you are still looking for a solution to this here it is:
In these machines if you try to change the setting of the washer knob without letting a cycle finish which is already set it may happen that the unit won't function properly and hence the unit needs to be reseted. There is a reset procedure for the same and let me know if you would like have the same.
If the door is not opening it is advisable to reset the unit first and then try opening the door which should work and also the door handle won't break then.
If you have already replaced the door handle on your machine it is fine or else you may want to order the same from appliancedesk.com
This is one of the oldest model sold by Equator and the factory who manufactured this model have stopped producing any more parts for this model including a few others and there is no other company carrying the parts for these models and hence it is not possible to get these parts any more.
While you may have removed the door with the hinges from the cabinet the nuts may have fallen down on the unit.
You may want to open the back panel or the bottom panel and try searching for the same, in case you need assistance mounting the bracket back on the cabinet once you have the nuts do let me know.
Here is the phone number for equator, 1800-935-1955 or parts and service 800-776-3538. They sould be able to help you.
Their address is 10067 Timber Oak Dr. Houston, TX 77080-7045
I order mine online from appliancedesk.com. I have one ordered now. It is on backorder. When you install new, be sure to mark position of door inserts, just in case they separate and you have to figure out how to reposition them.
I have the same problem and I have a makeshift solution which I was able to do in 45 minutes and total cost was less than $1.
Step 1: Remove door from machine. Step 2: Disassemble door with the two plastic donut shells. This means removing 6 or so flathead screws. Take care to note alignment of glass parts because they aren't perfect circles and only fit one way. Step 3: Pull out pin that threads the spring and broken plastic handle remnant and metal latch piece. Step 4: Discard broken plastic and replace the rest of the apparatus. The metal latch can move up and down, but that's ok. Step 5: Purchase a paint-can opener: http://www.istockphoto.com/file_thumbview_approve/525566/2/istockphoto_525566_opener_for_paint_can.jpg Step 6: Re-attach door. Step 7: You can use the paint-can opener to the right of the latch to lever-open and lever close the latch in order to open and close the door.
Cheap, easy. Not pretty at all. Definitely something your friends would make fun of you for doing, but it saves you $1,000 of a new machine, in this economy.
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