The upper tray will not insert completely. I have tried substituting the lower tray but it won't insert completely either. I does not seem to be hanging up on anything that I can see.
Cycle power on the Printer.
If tray 1 is being used:
Re-insert the paper tray into the printer and push it until it stops (Figure 2).
To remove and reseat the tray, perform the following steps:
Figure 1: Removing the Tray
Figure 2: Reinstalling the Tray
Run diagnostics on the tray 1 paper size switch on the Dell 5110cn printer
http://www.smoothprinterservice.com/
SOURCE: Dell 3100cn
John here, customer advocate at Dell headquarters. The paper tray on the 3100cn actually has a connector on it that provides power and communication between the main unit and the tray. If there is a communication problem, I would first suggest cleaning the contact points on this connector (on the tray) with a pencil eraser, and if that doesn't work, contacting our support, as the tray may need to be replaced.
SOURCE: Dell 3100 CN printer...message on printer reads load tray
Cycle Power on the Printer
Verify There is Paper in the Tray
Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn /
3010cn / 3100cn-series specifications.
Verify the paper size in the tray matches the size set in the 3000cn / 3010cn
/ 3100cn-series printer´s operator panel.
To verify the paper size in the tray matches the size set in the printer's
operator panel, perform the following steps:
button.
button.
button.
button.
*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.
Figure
1 - Paper Size Chart
Verify the Paper Type Matches the Type Set in the Printer´s Operator
Panel
To verify the paper type matches the type set in the printer's operator
panel, perform the following steps:
button.
button.
button.
button.
Table 1: Paper Type Chart
All media types that are not Plain 1 should be printed from the
MPF only.
Verify the printing preferences on the Dell™
3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with
the correct paper size, perform the following steps:
The Printers and Faxes
window appears.
The
Printing Preferences window appears.
This sets the size and tray
defaults.
Verify the Paper Size From the Printing Application Matches the Designated
Printer Tray
To verify the paper size from the printing application matches the designated
printer tray, perform the following steps:
Verify the Paper Source From the Printing Application Matches the Designated
Printer Tray
Do not replace any printer hardware as this is not a printer hardware
issue.
SOURCE: getting message to load tray 1 A4. load with
This problem is commonly found across printers, and is not specific to your printer model.
This problem occurs if:
Microsoft has a hotfix for this issue for Vista and Windows Server 2008:
http://support.microsoft.com/kb/971319
If you are seeing this issue on XP, you can do the following:
1. Go to Printers and Faxes from the Start Menu (or type the following command in the Start->Run window: control printers).
2. Right click on the affected printer's icon, and click on Properties.
3. Click on the Advanced tab.
4. Uncheck the option Hold mismatched documents.
5. Some printers have the default paper type as Letter, so please change the printer properties to use A4 as the default
5. Click OK to save the settings change.
6. Wait for 15 seconds, and try to restart your printer job if needed. Usually, Windows will automatically restart the job, once the paper mismatch setting is resolved.
7. Ensure that you make the above printer property settings change on every computer where your printer is installed.
Happy printing!
SOURCE: The printer shows an error message of "lower the
2. lower the paper exit tray again
3. press the select button
4. Resend your print job to continue.
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