Sure. It is Samsung Soul Model SGH-U900. But I had the same problem with another model of Samsung - SGH-E500.
I'm not sure about that, here's your User Manual for your E500 phone though:
http://www.clipular.com/c/5178279284178944.png?k=qyim3OX6bSIYPDd-eJsutBvE8VM
The user manual for u900 is available click here
I'll look into the problem a little more and get back to you soon.
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