When trying to print a pop up message states "printer status is not available at this time". In addition, the printer shows up as "online" in one person's computer and "offline" on another user's computer. I've shut down, restarted, unplugged the network cord for a bit and nothing seems to be working. What could be causing this?
Go offline
Try resetting user profile
https://www.techbout.com/fix-corrupt-user-profile-windows-10-9139/
SOURCE: Dell Laser MFP 1815 wont print
The printer status showing offline is more then likely a computer issue then the printer. On the printer, use the menu to select "reports" and then select the printer settings report. If the printer prints the report, then the printer itself is working, and it is a communication issue between the printer and the computer. If you are connecting to the printer with a usb cable, then try moving the usb cable on the computer to another port. If this does not work, try deleting and reinstalling the printer.
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