I do have a sheet of ice on the bottom of my freezer. How do I unclog the defrost drain hole?
Take the metal back panel off the inside of the freezer, exposing the cooling coils. Below the coils, at the very bottom of the freezer compartment you will find a small drain hole. (Presently covered over with ice) Use hot (not boiling) water and a turkey baster to melt the ice and force hot water into the drain hole until the water runs out the drain hole (and into the defrost drain pan under the refrigerator) on it's own. This should be a Fix-Ya for your refrigerator.
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