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The top of the agitater should only turn counter clock wise by hand. If it free wheels the plastic dogs between the 2 halves of the agitator are broken. Cheap fix.
you have transmission problems. When your washer is empty and off you should be able to turnthe agitator by hand if you can't then the transmission is bad.
To check the agitator. Start the washer into wash cycle. Once started Push down on top of agitator. If it catches some times or all of the time when pushing down, then then doggets are worn, under the agitator. You`ll have to remove the agitator to see these. If by pushing down on the agitator, nothing changes, Then you probably have a transmition problem. Check this and let me know what you find.
how do you access the motor coupler to change it?
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