WD element 1023 Problem

Will my elements WD5000 Co35-000 work i.e. compatible with Windows 7. Also where can I purchase an AC adapter for this model.

The solution to this problem is to contact your nearest computer store. They may either order one for you or have one on hand.

Take care!
damnor01

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

did u format the wd 320 gb already
you have to format it first to work from it

You can NOT access 1TB under Win 98SE, It is unable to "Address" that much memory, it is simply mathematically impossible. You have to upgrade to a system that CAN address that much memory, such as a 32 Bit system. better still a 64 bit system.

When you say it won't turn on, do you mean, there is no spin-up and not LED. If this is the case disconnect it from the power source and then reconnect it. If the LED flashes once or doesn't appear at all, the power supply is faulty and you will need a replacement. If you call WD, they will send you a replacement power supply free of charge.

If you look at the Power supply box there should be a green light. If you unplug the cord and plug it in again it might just blink then stay our.. it is a common problem with these WD Elements. If it is newer, then it is under warranty.

How to check the warranty on a WD drive or product
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=915&p_created=1047361575

Title: What would void the warranty on my drive?
Link: http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=916&p_created=1048294698

If not they will sell you another one.

A replacement or extra power supply for your external drive can be purchased from our phone support team by calling 1-800-275-4932. Any technical support representative will be able to sell this part. Please have the serial number or model number of the hard drive ready, as this is needed to determine the correct adaptor type for the hard drive.

I hope this helps,


Randy
FixYa Support Team

u need to fix your external....it has a virus thats why!.....

Have you contacted WDE.. by email,or, phone? Seems like that the hard drive has had its bios info corrupted , due to possibly hooking it up to the pc(in the wrong order), or even, a power surge that you were not aware of... The Manufacturer can send you a link to upgrade/restore the harddrive bios...

you'll find that the external chassis is buggered, get a new one and put the hdd in and see if your info is still there.