The batteries are new
I too had a problem with my chair not charging. I found out that my on board charger is bad. It's very costly to replace. However, I found a work around. I bought a off board charger from amazon for 13.94. It's listed as: 24V 2A Scooter battery Charger with XLR connector.It plugs in under the joystick. It solved my problem. Good luck.
Brian
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