My laptop was configuring updates last night for over an hour. I held the power button down to shut it off. This morning I turned it on and it would boot as far as the Microsoft Corporation screen with the status bar above it. I tried shutting it off and turning back on in safe mode when prompted and all I get is a black screen with a white mouse. I tried unplugging the battery and holding the power button for 30 seconds to drain the power and plugged in the power cord without putting the battery in and nothing works. I don't have a cd/dvd that came with the computer. Please help.
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I decided to leave the computer at the screen its stuck on to see if anything different would happen. It's been stuck like this for over an hour now
I should clarify that it wouldn't actually configure the updates. It got stuck loading those too.
I plugged the battery back in, tried starting it in safe mode again, and it brought me back to the system recovery options window, but there is no OS listed
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