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Posted on Oct 08, 2008
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Panasonic microwave touchpad not working

I have a panasonic genius 1100 model NN-S688. The touchpad is not working. The only button that beeps when pushed is the stop key. Is this fixable?

  • esnace Oct 09, 2008

    Thanks for the help. It looks like it is the failed keypad. Appreciate your help.

  • Seth Siegel
    Seth Siegel Jul 12, 2021

    My keypad failed exactly the same way. 2 years old. After being unplugged for a day the keypad became functional before failing again hours later.

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1 Answer

William Miller

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  • Panasonic Master 9,179 Answers
  • Posted on Oct 08, 2008
William Miller
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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for maybe an hour. Then let us know if the hard reset does not fix it.

You may instead have a failed keypad.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

If you would like to have us do this for you, we do that for $39.95 plus part costs, which depends on the exact model, one of these:

NNS688BA NNS688BAS NNS688LA NNS688LAS NNS688WA NNS688WAS

Please feel free to contact me directly if you need more help.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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Manual for Panasonic sensor 1250w

Do you mean a Panasonic 1250W microwave with 'Genius Sensor' technology? If so, you should check the model number on your microwave to find the correct manual.

Panasonic has several models with sensor modes. The manual will usually be on the product page. Search for the model from http://shop.panasonic.com and scroll down to the manuals section. Alternately, go to http://shop.panasonic.com/support , then do the model search. This will automatically go the the Owner's Manual section on the product page.

A manual for the NN-SN933 (and several other models) is here: ftp://ftp.panasonic.com/microwaveoven/om/nn-sn943_nn-sn933_nn-sn743_nn-sn733_en_om.pdf . This is a 2.2 cu. ft. model that was advertised on target.com as a Genius Sensor microwave.

I hope this helps. Please add a comment with the model number of your microwave if you need a different manual.

Cindy Wells
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Panasonic Microwave - ConsumerAffairs.com

www.consumeraffairs.com > Homeowners > Microwaves

Rating: 2.6 - ‎53 votes
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[PDF]operating instructions - FTP Directory Listing - Panasonic

ftp://ftp.panasonic.com/microwaveoven/.../nn-sn651_nn-sn661...

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If you don't see one on the control panel, then there probably isn't one.

If you need further help, reach me via phone at https://www.6ya.com/expert/ronald_e6b9572cebe3ad27

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We recommend you use the below link to locate an authorized service center. Panasonic microwaves have a 5 year warranty on the microwave.

www.panasonic.com/repair
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You may have a failed keypad or moisture or grease on the keypad innards or on the control circuit board itself.
You can find a video here that shows you how to remove the grille & controller in about 5 minutes if it's an over the range model.
You can order Panasonic parts from Encompass here http://tinyurl.com/7qy85y or you can call them toll-free at 866-779-5835.
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Sounds like it's broken. Go for Panasonic next time, they make better microwaves. Here's one I was looking at http://bestmicrowavereview.com/panasonic-nn-sn651b-genius-1-2-cuft-1200-watt-sensor-microwave-review/
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That should be NN-S754Band you can download your owner's manual free here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.
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try unplugging it for 10 minutes. Otherwise, try looking at the instructions:

service.us.panasonic.com/OPERMANPDF/NNC994S.PDF
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Assuming the NN-T888S is the correct model, you can download it from this URL:

http://www2.panasonic.com/webapp/wcs/stores/servlet/PNAEndecaEnterpriseSearchCmd?N=779832187&Ne=&No=0&Ntt=NN-T888S&Ntk=EnterpriseSearch&URL=vEnterpriseSearch&storeId=15001&cmTag=true

If that doesn't work, go to www.panasonic.com, click on 'support', search for your model number, and see if it will provide you with a link to download the manual.
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