This sounds like you need to contact Hasbro directly. Hasbro has a lot of stuff online, but the TJ Bearytales - Bear Ahoy is not one of them. Below are CS numbers that should help.
You can reach our Consumer Affairs division via telephone during business hours. Our telephone hours are Monday-Thursday 8:30 AM-5:00PM EST and Friday 8:30 AM-1:00 PM EST.
Games (Hasbro Games, Milton Bradley, Parker Brothers) 888-836-7025 (not accessible from Canada)
Playskool (Preschool & Infant products) 800-752-9755
Hasbro (all other Hasbro products) 800-327-8264
Tiger Electronics 800-844-3733
Cranium 877-272-6486
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