Hi Janice,
Thanks for using FixYa.
Please let us know more details of the issue like the web browser you are using to access the Farmville page.
Also, try to open the website using another browser like Firefox or Google Chrome which can be downloaded and installed from these links:
http://www.mozilla.org/en-US/firefox/new/
http://www.google.com/chrome
Thanks again.
I HAVE TRIED TO DO AS YOU SAID AND GO TO GOOGLE.COM/CHROME AND IT WILL NOT LET ME USE ANY PASSWORD I TRY. THIS IS ROTTEN. I AM VERY AGGRAVITATED AT THIS MOMENT BECAUSE I DO NOT FEEL LIKE I HAVE HAD ANY HELP. IT IS TIME FOR YOU TO GIVE ME SOME OTHER "SOLUTION". I AM VERY DISAPPOINTED SO FAR. I WANT MY FARM BACK AND SO FAR YOU HAVE NOT AND I REPEAT NOT FIXED MY PROBLEM. I AM SORRY IF I SOUND MAD, BUT TO TELL YOU THE TRUTH I AM MAD. I DO NOT KNOW MUCH ABOUT COMPUTERS, AND AS LONG AS I HAD INTERNET EXPLORER AND FACEBOOK I COULD WORK THEM, AND THEN MY FARM FROZE----I PAID YOU SO YOU COULD HELP ME AND I DO NOT FEEL LIKE YOU HAVE. DO YOU WANT TO TALK TO ME ON CHAT AND WALK ME THROUGH THESE STEPS BECAUSE IT ALWAYS COMES BACK LIKE I DO NOT HAVE A PASSWORD, MY GOODNESS WHY CAN'T I USE MY REGULAR PASSWORD? PLEASE HELP ME. I WILL NOT FILL OUT THE SURVERY RIGHT NOW, I COULD NOT SAY A GOOD JOB WAS DONE. PLEASE HELP ME!!!!!!!!!!
Thanks for the reply.
To install Google Chrome, click the "Download Google Chrome" button on the download page. http://www.google.com/chrome)
Also, there is a known issue on Farmville due to which some users are experiencing problem like page freezes. Zynga staff are aware of the issue and working to resolve the problem.
Thanks again.
To know more details of the issue, please click here:http://bit.ly/fvat110 (or copy and paste the link in browser address bar)
Thanks again.
NO MATTER WHAT E-MAIL AND PASSWORD I TRY TO USE THEY SAY THE PASSWORD IS INVALID---WHAT DO THEY WANT? I REALLY WANT TO STAY WITH MY INTERNET EXPLORER, NOT GOOGLE OR FIREFOX, I AM NOT FAMILUAR WITH THEM. PLEASE FIX MINE!!!!
Thank you for getting back to us.
If you are unable to access your account by using your current password, you can recover the password by clicking this link:https://www.facebook.com/recover.php
1. On the page which opens, enter your email address in the box under "Enter your email or phone number" and click the Search button.
2. Then identify and enter the letters displayed in the Security box and click "Submit" button.
3. Your Facebook account will now be displayed. Click "This is my account".
4. You can then reset the password from the next page.
Hope this helps. Thanks again.
LOOK I AM REALLY GETTING ANGRY. YOU KEEP TELLING ME THE SAME THING AND IT IS NOT HELPING. YOU ASK WHAT KIND OF BROWSER? I USE INTERNET EXPLORER, I USE WINDOWS XP, I HAVE A DELL COMPUTER. LET ME TELL YOU THIS, TONIGHT OR I SHOULD SAY THIS MORNING ( WEDNESDAY MORNING AT 2:27 ) I HAVE ACCESSED THE FARMVILLE PAGE ONLY TO BE FROZEN, BUT SOMETIMES I CAN KEEP CLICKING MY MOUSE AND I CAN PROCESS POSSIBLY ONE ITEM, THEN THE MAXIMIZE BUTTON TURNS DARK AND THE ARROW TURNS INTO AN HOUR GLASS AND I CANNOT DO ANYTHING. THERE HAS TO BE SOMETHING VERY SIMPLE IF WE CAN JUST FIGURE IT OUT, AND I FEEL LIKE THAT IS WHY I PAID YOU. I AM NOT VERY GOOD ABOUT SOLVING COMPUTER PROBLEMS, BUT YOU SAID YOU WERE. SO FAR YOU HAVE NOT DONE THAT FOR ME. I WANT INTERNET EXPLORER AND MY FACEBOOK AND MY FARMVILLE. ON MY INTERNET EXPLORER I CAN STILL PULL UP FACEBOOK AND MY HOME PAGE AS YOU SEE THAT IS HOW I GET TO MY MAILBOX. I AM VERY FRUSTRATED RIGHT NOW, I AM EXPECTING YOUR EXPERTIZE TO CORRECT MY PROBLEM AND NOT KEEP SENDING ME THE SAME INFORMATION. IT IS NOT HELPING ME. IF I HAVE NOT ANSWERED YOUR QUESTION ABOUT MY " BROWSER " PREHAPS YOU NEED TO TELL ME WHAT MY " BROWSER " IS. I HOPE YOUR NEXT CONVERSATION GIVES ME SOME REAL SOLUTIONS BECAUSE SO FAR YOU HAVE NOT DONE ANYTHING TO ( FIX ) MY PROBLEM. PLEASE DON'T DISSAPOINT ME, BECAUSE SO I AM.
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