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Anonymous Posted on Nov 02, 2011

Whirlpool freezer won't freeze

Compressor is running but not getting cold. I see no thermostat adjustment.

1 Answer

Sal De

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  • Refrigerators Master 2,699 Answers
  • Posted on Nov 02, 2011
Sal  De
Refrigerators Master
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You need to send the model number so i can see what fridge you have,is it a side by side freezer on top or bottom.check the back inside wall of the freezer to see if any ice or like snow is on the back inside wall of the freezer,if so you have a defrost problem,if it's a top freezer is there any water leaking into the fridge section,check under the crisper draws,if water is there you could have a blocked drain in the freezer,the water that's from the defrost mode leaks into the air ducts and freezes,or you could have a freon leak in the sealed system,remove the inside back wall of the freezer and check the frost pattern on the evap coil,if there's frost just on the top of the coil and nowhere else on the coil you have a freon leak,one more thing you could have a bad evap fan motor,open the freezer door,you should hear the fan blowing around,open the freezer door and push and hold the door or light switch in for a minute and then let it out,if the fan doesn't run it could be bad.the last thing is the compressor isn't running and you're hearing the condenser fan running and not the compressor,the start device on the compressor could be bad,feel the compressor,is it hot and feel it to make sure it's running.so bad start device,freon leak,defrost problem or bad evap fan motor or condenser motor.if you get back to me and let me know what you find and send the model number i can help you better.

  • 1 more comment 
  • Anonymous Nov 03, 2011

    Hey Sal thanks for the reply. I had entered make and model guess it didn't appear with post. Anyhow, It is a Whirlpool upright freezer, freezer only. Model EWV 15BWRO
    It is my basement freezer and quit working weeks ago all empty now so no frost to look for. when plugged in I do hear the fan running but have not checked the compressor to actually feel for heat. Going out of town tomorrow. when I get back I'll check comp motor for heat and check t stat and any other switches for continuity. If all those check out then possible freon leak? Is that more of a death sentence for the old bird?

  • Sal De Nov 03, 2011

    plug it in,let it run for a few hours and then remove the back inside wall of the freezer and look at the evap coil,the whole coil should have an even frost pattern on it,if just the frost is on the top near the suction line then you have a leak in the sealed system.if you need anymore info i'll be here,good luck with it.

  • Sal De Nov 03, 2011

    the model number didn't come up on the sears site

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