Hello, welcome to FixYa.
The E13 error code on most series Bosch including the "Nexxt" series washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )
Anyway, here`s the most likely way to remedy a E13 code.
**Unplug the washer from the wall or turn off the breaker before attempting any repairs, and a pair of mechanics gloves are recommended due to extremely sharp edges...safety first**
Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water that is typically the reason for a locked door, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).
4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a green ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan )
There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out
5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the erTHE bOSCH 300 SERIES WASHING - macmarkus_28.jpgg src="/uploads/images/macmarkus_28.jpg" alt="macmarkuTHE bOSCH 300 SERIES WASHING - macmarkus_29.jpg"h_mi" /> 
6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.
7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.
Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.
Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.
Thank you for coming to "FixYa" and good luck.
Regards,
Macmarkus :)
The black plastic cap with wings described above won't unscrew. It slips as though stripped. How do I get it off?
Did not have "green ring" to open door, just a long white plastic "rod"
All was as stated, found junk in trap, running test now, my wife will be
HAPPY!
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