I can't get my desk top to except my password.

Hi and welcome to FixYa!

Have you tried using another browser? If you are on IE, you can download Firefox and try it from there to see if that is the issue. A lot of times, reinstalling your browser (IE, Firefox etc) will help with this issue. Before you try to change your password, use another browser and try to log in from there. If it isnt taking it either; take these steps;

If you need to recover your password and change it;

https://www.google.com/accounts/recovery?service=mail

Enter your email address,

Click submit;

Enter captcha;

A message will be sent to your back up email you signed up to gmail with.

If you do not have access to that email any longer to have gmail send another password;

In order to proceed with resetting your password, you'll need to stop making login attempts. Please allow 24 hours since your last login attempt then visit the page again. Please note: accessing Gmail via POP, IMAP, mobile, or with other Google products is considered activity.

You'll now have a chance to answer your secret question.

1. Go back to the link i sent you at the top of this message;
   
2. Enter your username.
3. Click Submit.
4. Answer the captcha.
5. Click Submit.

If you're unable to answer your security question and you have a recovery email address on your account, a link will appear at the bottom of the secret question results page.

Please try to answer the secret question given. If you're still unable to answer the secret question and are sure you're the correct owner of the address; go to

https://www.google.com/support/accounts/bin/request.py?hl=en&contact_type=acc_reco&ara=2&ctx=acc_reco&rd=1

and provide as much information as possible to help them investigate your issue. This is the only way you will be able to contact Gmail to have them assist you.

Hope this helps! good luck!

KittyTech

If you need further help, reach me via phone at https://www.6ya.com/expert/carolyn_427ff26936286336