You could have a bad augar motor. It will turn one way for crush and the other way cube. that is the moldel with ice bin on door. If you have ice bin in the freezer not on the door. you could have the ice crusher lever jammed. that is the wire lever on the bottom of ice bin. Or the selnoid the moves the lever up thus opening the door and allowing the ice to pass the crushers. hope this helps.
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