Kathryn, if you are operating it in a basement application, the problem is that air temperature at floor level, is colder than at shoulder level. Dehumidifiers struggle to work at temperatures between 40 & 65 degrees F (Unless they are Low Temp model designed for basement applications). And will ice up at times. Raising the unit up off the floor onto a sturdy table, counter top, etc that can handle the weight of the unit, plus a full bucket of water, will usually resolve the problem.
If it's not a basement application, try lowering the humidity extraction level to 35%. In you have an analog unit, turn the control knob to Maximum.
I hope this helps you and thanks for choosing FixYa.
MY dAEWOO dhc-250 humidifier is in our basement it appears to have hot air blowing out of the rear of the unit; therefore the air around it is hot ..it used to keep the basement cooler
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