20 Most Recent LeapFrog Leapster 2 Learning System - Page 6 Questions & Answers

Hello

You might want to call this number call 1-800-701-5327. to get technical support for your leapster.


Thank you

you can buy it at the store you bought the leapster ask the sales lady and show the item that you bought and tell them what you have lost..

Look at the link below under "Calibration." My daughter's Leapster did the exact same thing, and this fixed it immediately.

My suggestion would be to purchase the rechargeable battery package. ($25 -35) I know the initial investment may be steep but it is well work the investment. Batteries are expensive and if your child uses it over the next 4 years you have saved a lot more! Besides, you won't have to hassle with calling leap frog and asking for a replacement part that still will probably cost you money! We got ours at Target and they do periodically go on sale. If you go to www.leapfrog.com and go to the "download leapfrog connect" under the "support" tab, you can download the cd that came with your game system. To hook your leapster to the computer, any USB cable will work. You could temporarily use the one from your printer or other auxillary device. If you want to, you can purchase one relatively inexpensively from a Staples, Office Depot or Best Buy. Now you should be ready to go! Hope this helps.

at the bottom of the toy,near the headphone jack are brightnest control and contrast conytrol buttons.there u can set brightnest that is good for u.

We have the same problem and our leapster is only 2 days old.Do Touch Screen Calibration,it should help.I do it everytime for my son when he wants to play and it does help...But once u turn leapster off,u'll have to calibrate it again next time...
Just hold down hint button while turning on.When the Leapster menu screen appears,press the A button.Touch each of the crosshairs that appear with the stylus.restart unit. ..That what we do everytime.

It is likely the pad is dirty. You can clean with rubbing alcohol and cotton swab. or use air duster. Sometimes the thin plastic piece between rubber pad and circuit buttons can move around and become out of place.

touch screen is not responding with the pen. when it asked to sign in

In this case, either the firmware needs to be updated or else, the main control board will have to be replaced. You can try removing batteries, then press power button, then reinsert batteries and turn back on.

The item may be faulty if it is new. Otherwise some batteries are not a good enough quality to run certain electronics.

1.You can get a full refund 2.you can contact customer service 3.buy another one whith your refund:)

If you cannot return it at the store, then call up Leapster and you can send it to them and they'll send you a new or refurbished one. I was told this a few years ago anyway. I reached someone out of the US. It wasn't easy communicating with the gal, so I was leary on following their steps, but with a name like Leapster, they do back their products.

nope

Check out http://gobaco.wordpress.com/2006/10/31/how-to-calibrate-the-leapster-handheld/

THE SENSOR IS BAD ,TAKE IT BACK TO STORE AND ASK FOR ANOTHER ONE,IF BOUGHT AT WAL-MART AND THEY GIVE U PROBLEM TELL THEM U R GOIN TO CALL 1 800 WAL MART THEN DO IT WHILE IN STORE THEY WILL MAKE THEM EXCHANGE IT

One suggestion; Place in a Wal-Mart bag , drive to the store and go to customer service and ask for a refund(if you have the receipt) or ask for an exchange. Wal-Mart is good on that. Good luck!

I have had the same problem and my sons leapster2 has been replaced twice because of it now i am having problems with the SD card. It seems like they have not managed to perfect the faults in this product. Try calibrating it (turn it on while holding down the hint button and then press A and follow the marks with the pen then restart and if that doesn't work I would take it back to where you boought it either that or contact leapfrog direct. Hope that helps.

Are you using it with a game? Will it stay on if NO game cartridge is in & are U able to access & play Pre-installed games?

If so, it may be the cartridge is DIRTY. I discovered this with our Leapster 2. What works for us is getting a Q-TIP & RUBBING ALCOHOL, you want to saturate Q-tip with the rubbing alcohol & clean the CARTRIDGE (NOT the Hand held ).

You want to clean the computer chip @ the bottom by inserting Alcohol soaked Q-tip on each side of contact strip (the part that inserts into the hand held) & with the dry end of Q-tip go over it again, for more cleaning & to wipe up any EXCESS Alcohol. REPEAT this process until Q-TIP comes back CLEAN.

I was really surprised @ ALL the BLACK grime that came off cartridge.

I hope this helps.

Good Luck.

-The Johnson Family :-)

Batteries have an acid in them, you have to use baking soda mixture to clean everything, and then check for broken wires.