NorStar M7310 Corded Phone - Answered Questions & Fixed issues

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We want to relocate phones but keep the original extension numbers. Following the 'set relocation' instructions we're unable to do this. After entering the 'system programming' the

FYI23646 spell Admin and contains onsite Admin programming.266344 spells Config and is where tech programming is, be careful int there.
1/8/2024 9:45:28 AM • NorStar M7310... • Answered on Jan 08, 2024 • 227 views
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I purchased a meridian M7310 from another office, we plugged in to phone jack and have nothing. There is not power cord and cannot see where there is a battery on the phone. Would this be an issue for

It sounds like you may be trying to use this phone with a landline. These phones have to be used with a phone system (616KSU, 8x24 KSU). Your phone could be working, but the contrast is bad. You can adjust by Feature *7. Also, Check the connections for your panel if you do have a panel. The wiring does not matter at the distribution panel because they can be switched. There is not a positive or a negative.
6/1/2020 1:36:59 PM • NorStar M7310... • Answered on Jun 01, 2020 • 139 views
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Out of all our business phones, only one will not ring for incoming calls. Not mute buttons. Adjusted volume and ringtone.

Extension needs to be added to ring group
4/5/2020 11:42:47 PM • NorStar M7310... • Answered on Apr 05, 2020 • 216 views
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On our opening greeting we welcome patient and have them pick a certain option for test results, medication refill etc.. when they get to the last option is says to hold on the line for the operator,

You need to program it so it will go to whatever extension you are referring to as operator
4/5/2020 11:33:16 PM • NorStar M7310... • Answered on Apr 05, 2020 • 126 views
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The cap module connected to my Norstar M 7310 does

Switch jacks that they are plugged into and see if that don't fix it
4/5/2020 11:26:20 PM • NorStar M7310... • Answered on Apr 05, 2020 • 144 views
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Picking up handset does not

It would need to be programmed to do it.
4/5/2020 11:10:43 PM • NorStar M7310... • Answered on Apr 05, 2020 • 348 views
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My M7310 keeps calling another internal extension, and it wont' stop.

I think an autodial button for that co-worker may be stuck, try jiggling the autodial buttons to unstick it.
1/21/2018 12:58:49 AM • NorStar M7310... • Answered on Jan 21, 2018 • 125 views
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NorStar M7310 - Programming Names

When you've entered that, you should be asked for a password. Then it will take you into that loop. The default password is 23646
11/18/2017 10:17:18 PM • NorStar M7310... • Answered on Nov 18, 2017 • 622 views
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Only First Phone in the system will ring on incoming calls

These manuals are available on the norstar web site.
6/30/2017 2:58:26 PM • NorStar M7310... • Answered on Jun 30, 2017 • 1,121 views
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Tried to change an extension... now both #'s ring in here!

Kindly visit the link below and follow the instructions on how to alter the mailbox. https://data2.manualslib.com/pdf/12/1133/113251-nortel/m7310.pdf?c2f689d5534c259245988fe5f85eed
4/28/2017 10:04:46 AM • NorStar M7310... • Answered on Apr 28, 2017 • 112 views
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Our incoming calls are not ringing out loud on our NorStar M7310 - how do we correct?

Did you check for the volume control and its adjustments? Do you have the setting on "mute?"
3/24/2016 1:48:41 AM • NorStar M7310... • Answered on Mar 24, 2016 • 604 views
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How do I set dial tone on line 3?

If you mean for line 3 to be selected when you pick up the handset, you need to program that as the "prime line" for that set.
12/21/2015 2:25:25 AM • NorStar M7310... • Answered on Dec 21, 2015 • 133 views
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Release forwarding to external number

To program a button to forward on Norstar (if do daily) Feature * 1 Press spare button Enter the * code, enter a few pasuses (Feature 78), enter the outside phone number. i.e *88PPPXXX-XXXX To program a canel button: Feature * 1 Press spare button Enter the * code
10/23/2015 12:25:26 AM • NorStar M7310... • Answered on Oct 23, 2015 • 133 views
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I am trying to program a button on my Norstar

the access code is the number you dial to access an outside line like 9 or 81 etc.
To program a button to access a certain line pool, press feature *3 press the button you want to be the line pool access button then press feature 64 and the pool access code. ex. feature 649 or feature 6481
8/7/2015 11:41:14 AM • NorStar M7310... • Answered on Aug 07, 2015 • 665 views
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How do I cancel the Microphone Mute

Press 'handsfree/mute', it should stop flashing.
7/1/2015 3:04:29 AM • NorStar M7310... • Answered on Jul 01, 2015 • 227 views
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Our caller ID all of the sudden stopped working. How do I get it to work again?

Contact the phone company. They are caller ID providers for you phone.
4/30/2015 5:40:01 PM • NorStar M7310... • Answered on Apr 30, 2015 • 88 views
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All of the sudden our called ID stopped working on all of our phones, how can I restore the caller ID?

Check with you telephone service provider to ensure you still have the service. Customer service can help you. Caller ID is provided by the phone company.
4/30/2015 5:45:02 PM • NorStar M7310... • Answered on Apr 30, 2015 • 163 views
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"Set unavailable" error received when I tried to Set Copy on Norstar M7310 phone

Are you sure you have the correct extension number for the destination? I may be more than "not progammed correctly" - perhaps it isn't the ext# you think it is. Try Feature*0 then all the keys, especially the line keys, which should give you the extension number.
4/21/2015 5:37:28 PM • NorStar M7310... • Answered on Apr 21, 2015 • 126 views
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How do I turn off the auto attendant on my Norstar M7310?

It depends. Go into feature 983, default pwd of 1020000 for 3-digit extensions. Go into AA, Table, Table 1, and change the option for the AA to N. If you're using a CCR tree, you'll have to go into Table 1 and disable the tree under Morn CCR and all the CCRs that follow.
3/4/2015 3:25:32 AM • NorStar M7310... • Answered on Mar 04, 2015 • 976 views
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