20 Most Recent Epson PictureMate Photo Printer Questions & Answers


only clean the head and nozzles

Epson... | Answered on May 10, 2015


A: Make sure you're using a supported memory card. See the table below for specifications:

Memory Card Type Maximum Capacity CompactFlash Card
(Type I and Type II--3.3V only) 8GB Microdrive (3.3V only) 4GB SD (Secure Digital) 2GB MultiMediaCard 1GB

If you connect a compatible CompactFlash (CF) adapter that can read 8GB memory cards, you can also use the memory cards listed below (with a capacity up to 8GB):

  • Memory Stick
  • Memory Stick Duo
  • Memory Stick PRO
  • Memory Stick PRO Duo
  • xD-Picture Card
  • SmartMedia Card (3.3V only)

Epson... | Answered on Apr 08, 2014


I had the same error and I could find no information on what it was or how to fix it so I decided to go trial and error. What I found is that this relates to the print head not being able to completely pass from the left to right side during startup. I had a plastic carriage on the one side that was stuck in a position that stop the carriage from make the complete run from side to side. When I forced the plastic carriage down and it clicked into place the error stopped and the printer started up normally with no codes. If anything is causing the print head to not travel completely from left to right during startup, this will probable cause the code. It will be hard to see if the print head is being obstructed if you don't remove the sides. I hope this helps.

Epson... | Answered on Dec 13, 2011


a cleaning kit is given to you at the time of purchasing of this printer. if you lost that, it can be available in any computer shop. use that with the instruction given there. I think your printer can work.

Epson... | Answered on Aug 29, 2011


Update the printer drivers by downloading them and installing here:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=90903&infoType=DownloadsDo an auto clean after that. Also look for "cartridge alignment" if available.If that doesn't work, check that the cartridge is installed properly.Otherwise, return to the manufacturer.Please leave a good rating!

Epson... | Answered on Jul 29, 2011


No worries there's a lot of troubleshooting steps to solve your issue. Try the steps below:

You will need a small screwdriver and small flashlight.

1.On rear of the printer, you will see a small "U" shaped plug or cap, located on the opposite side of the printer as the power cord. Pry this cover off.

2. With a small flashlight (preferably one that you can hold in your mouth in order to aim it and see so you can have free hands.) You will see a small spindle with that has a brown colored belt around it. This is the belt that carries the carriage (head) back and forth.

3. Just in front of this spindle you will see the backside of the head assembly (probably rectangular in shape). It is black plastic with a few notches on the edge. Take a screwdriver and try and "gently" pry left and then right kind of rocking the assembly back and forth (left and right). You won't be able to actually move it much, the idea here is to just jiggle it loose.)

4. After you wiggle this assembly a little, remove the screwdriver.

5. Power on the printer and watch the assembly to see if it moves. If you were successful you will see it move some to the right then the printer will go thru some maneuvers and you will get a menu that will allow you to print, and not the error.

If the printer has set for a while, the heads may take several cleanings or you may need a new cartridge. But hopefully, you will no longer have the General Error code.

Good Luck, and remember, not responsible for any damage caused by these instructions.

I hope this information will be helpful. Thank you for using FixYa!

Your feedback is greatly appreciated.

Epson... | Answered on Mar 06, 2011

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