There is a diverter valve on those that changes suction from the hose to the floor when you pull the handle back. It usually makes the machine bind and not stand up. ( exactly what you are describing ) You need to take it to your local vac shop and they can fix it for you. The part that fell out was the retaining disc and a screw went in it to hold the diverter valve spring in place. Doubful if you can repair this on your own. It will not make since how it should go back if you've never seen it before.
Your question could be asking several things:
A copy of the manual can be found here at Sears (
http://www.searspartsdirect.com/partsdirect/user-manuals/DC18-dyson-inc-parts-UPRIGHT+VAC-manual ) if you are just looking for something that points to different parts of the vacuum and says what is where. A better copy is here (
Dyson DC18 Setup Guide ) (Trying to avoid places where you have to add some downloader bloatware to view the pdf).
If you're saying that the product is broken down, you'll need to be more specific. The manual covers general clearing of clogs and emptying. The most common aggravating situation I've seen in there for Dyson is that the upright units pretty much all shut off the brush head and suction when the vacuum is in the full upright position. This is the 'use the accessory tube' position where the suction is channeled up the handle. If you don't know that, and that there is either a button or hand-switch (For the DC18, a switch next to the main power button) that turns the brush on and off), then you can have lots of mystery working/not working behavior depending on whether the system is upright and whether the brush clutch is engaged.
Good Luck!
Hi there, it's Jack at Dyson.
If you've tried to repair your DC18 yourself without success, we would usually recommend contacting us directly for some further advice. If needed, we should be able to arrange for a chargeable repair of your machine by a Dyson engineer.
If you're interested in finding out more about your options, you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Take a good look to make sure roller not bound up with thread etc and at one end the belt (some in the middle is not broken) that drives the roller is intact---belt broken or seized up.
although there is no bag, there is a filter inside the unit.
Dissassemble it, and clean everything. You will find the filter, and it can be washed after you pick all the crud out of it.
Hi there, it's Jack at Dyson.
DC14 has two filters, a pre-motor filter and a post-motor filter. Both are engineered to last the lifetime of the vacuum in normal use, but only the pre-motor filter requires maintenance.
We recommend washing the pre-motor filter at least once every 3-6 months using cold water without detergent, as shown in the video below. Always ensure it's completely dry before replacing it - this could take at least 12 hours.
The HEPA post-motor filter does not require any maintenance. We advise against attempting to wash or clean it in any way as this could cause damage. It's normal for the filter to discolour over time, as it's engineered to capture the carbon dust from the motor brushes. This will not affect performance.
I hope this helps, but if you'd like any further information you're welcome to contact our experts directly at 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
Hi, it sounds like your motor is gone. That was the sound i had from my dyson dc07 animal i took it apart and found that the brushes had burnt the armature on the motor. I ordered a new motor and fitted it back together with the help from an espares video. I bought a genuine dyson motor they come in a black box and it is a lot cheaper than buying a new dyson. It was the popping sound that i had .Hope this is of some help to you. Always unplug the hoover when working on it.
Well you need to find out where the blockage is coming from.
First place to check is the wand and hose. To do this you want to push back on the wand cap and pull the metal tube from the inside upwards until the wand handle and the hose pull away from the vacuum. And to separate the wand from the handle hose you need to press the red button to release it that is located on the wand handle and separate the wand and hos (see picture.
Now turn the vacuum on and see if there is suction. If there is suction. If the is suction then you need to clear the blockage form the wand and or hose.
Make sure the dirt container is cleaned out good too.
Make sure there are no major rips or tears in the hose either.
One of these is your problem and it can happen from time to time from vacuuming over something unintended. Unclog it using the tips I provided and you will be goo to go.
Hi There, Alec from VacuumSpot here. The problem is relatively common, there is a fault in the part that is called the undercarriage. It is a bit of a tricky one to fix but only requires one part that costs about $60 (Australian) from memory.
Your changeover valve arm is more then likely broken or cracked. If so you will have to change out your under carriage assy. it's a pretty big job. I would recommend having an authorized Dyson service center change this for you as pretty much the whole machine will have to come apart. I attached a photo to show you the problem area.If you need any help feel free to contact me.Tim TheVacCenter.com
It sounds like The undercarrage assembly needs replacing on your machine..If you stand behine the machine and look at the undercarrage you will see a small arm on the extream left hand side that extends from the same part that holds the back wheels.On the end of this arm thier should be a small knob that turns the internal valve from hose to floor suction. if it is broken it won\'t change over and will either suck only thru the wand or the brush bar depending on when it broke Bellow are two pics the one of a new undercarrage assembly ( top one)Screw driver pointing knob out the bottom one withthe knob missing 040820111232.jpg (20.74 kB, 448x336 - viewed 509 times.) 040820111233.jpg (14.55 kB, 448x336 - viewed 476 times.)
040820111232.jpg (20.74 kB, 448x336 - viewed 509 times.)
