20 Most Recent Frigidaire FEX831CS Top Load Stacked Washer/Dryer - Page 5 Questions & Answers

Good Morning Sandy, thank you for your question! From what you have described it sounds like you either have a problem with the belt, front (and/or rear) bearing, or a loose connection with the motor or drum. This is not a typical DIY job. I would recommend contacting a professional to accurately diagnose the issue, the part(s) may have to be replaced depending if they are worn, damaged or loose. You can often locate a qualified tech through the manufacturer website.

Hello mikelarkin60 - Sounds like the switch behind that knob is beginning to fail. I would suggest reaching out to a professional to move forward accurately and properly replace the switch.

Hi John - Could the error code possibly be E21? If so, it typically means that the water in your wash machine is not pumping out fast enough. First, check the drain hose for any restrictions or kinks. If you have check the hose and it appears to be clear and free, then potentially the underlying issue may be the main control board or pump. Generally it is a good idea to have a professional take a look at it to get to the root cause. Cost of parts and technical expertise entailed in these types of replacements can be a bit tricky. Thank you for allowing me to assist you.

Hello Elijah - Based on the symptoms you are describing, you may either have a communication error from the main control board or the timer itself may not be operating correctly. If you noticed a humming noise, it could either be a clogged drainage hose or pump that needs to be cleaned, or it could possibly have another issue with the door lock assembly. I would personally contact a professional to accurately diagnose the washer to determine the root cause to reduce the risk of unnecessary parts.

Hi Janis Belcher - According to the model number posted FEX831CS0 (laundry-center), this unit does not have a filter. Generally speaking, the filters only exist on front load washing machines. The filter is typically inside the hose between the bottom of the tub and the drain pump. If there isn't any debris in the filter or pump, then the unit may not be spinning long enough or may not be reaching full speed. I would personally contact a professional to accurately diagnose the washer to determine the root cause to reduce the risk of unnecessary parts.

Hello awpoole_1 - Regrettably, this is not a simple DIY job. Generally, qualified technicians often perform these complicated part replacements. Usually this type of information is not released to a consumer and very rare to find enough information to do it yourself. If I was in your position, I would personally recommend contacting a professional to accurately assist with the repairs or installation of the part.

Press the beep button if you can see one. It would say loud, medium or off.

Hi Robert! If a washer unit is not advancing correctly to the next setting or cycle you could have a few issues. The main control board is not communicating correctly to the rest of the unit; the fill sensor and water valve sensor(s) are not operating properly; or the unit is not sensing enough water has been added to the unit. I would strongly suggest to contact a service professional to test all areas of the unit before repairing any further.

Hello serratosal - Based on the symptoms you are describing, you may have a broken belt or a faulty control board. Often when the belt is damaged, the unit will try to spin but it causes it to burn and eventually blow the control board. I would suggest contacting an experienced service technician to determine the root cause to reduce the risk of unnecessary parts.

Hi L Martin - For this particular model FEX831CS0, the heating element part number is 131475320. The part may be purchase directly from the manufacturer or through a part distributor in your area.

Hello Darryl Jay - I understand that the dryer will not start; however will the display illuminate or allow you to program a setting? If it will not allow you to do so, try resetting the unit by either unplugging it or flipping the household breaker to the off position. Wait approximately two minutes, turn on the dryer and select a normal cycle. If these troubleshooting steps prove ineffective, you may wish to contact a professional as the unit may possibly have a defective cord, wiring, control board or door switch.

Hello uucyc1 - From what you have described it sounds like you either have a problem with the washer tub bearing, belt, motor or trunnion (steel bar that secures the inner basket to the transmission shaft). As far as the dryer, long dry times typically are a result of poor air flow. Make sure that the dryer exhaust vent is completely clear and that the unit is not overloaded. I would suggest contacting an experiencing service technician to determine the precise cause to both units.

Hello shirley_dods - Is the washer making a humming noise? If so, either the drain hose or pump is clogged and needs cleaning. Try setting the cycle to spin cycle only. Will water pump out? If it does not, then the washer could possibly be experiencing a communication error with the control board, faulty pump, timer or door lock assembly. At this point, I recommend connecting with a professional to accurately pinpoint any potentially more serious issues.

Hello Lisa Kauffman - There are a few factors that can cause the unit to not spin. Is the washer making a humming noise? If so, either the drainage hose or pump may be clogged and needs cleaning. Otherwise, the unit may also possibly be experiencing an issue with the control board not communication correctly, faulty pump, timer, or, defective door lock assembly. If I was in your position, I would contact a certified technician to narrow down the precise issue before investing in parts that may or may not be the root cause. You can often locate a qualified tech through the manufacturer website.

Hello yachtdogg01 - Usually this type of data is not release to a consumer and it is very rare to find enough information to do it yourself. In most cases this material can be found on the internet; however it is not provided directly from the manufacturer. Typically this is something that you want a certified professional to install/remove due to safety and liability reasons. If I was in your position, I will personally contact your manufacturer for more details on who in your area may guide you through this process.